Contributor
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2 Messages
Recurring billing problems for elderly parents
My folks live in a retirement community (an AT&T Connected Community) in TX and have been overbilled for 24 straight months! My mother has to call customer service every month to get the bill corrected, and every time gets a promise that "this will be corrected next month and you will not be overbilled again."
At this point, all I am wanting is the right address (physical or email) to get this issue resolved once and for all. Calling the 888-899-9063 is not useful.
Anybody have an address or advice for me?
DIRECTVhelp
Community Support
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255K Messages
7 years ago
Hello @TinyWhippet,
I can understand the concern over a bill. I will be more than happy to help guide you! We have a great article which shows how to check the bill online as well as previous bills. We also have an article on how to change plans to check to see if there are plans to better suit your parent’s needs.
Have a fantastic day!
Katie, AT&T Community Specialist
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TinyWhippet
Contributor
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2 Messages
7 years ago
This is NOT about the ability to view a bill or to find a better or cheaper plan. This is about AT&T billing software that continuously adds erroneous charges to the bill each and every month. We have to call customer service each month to have the bogus charges removed since the billing software cannot be corrected.
It turns out to be to AT&Ts advantage to NOT correct the billing software glitch. If we assume an additional 50 people in this single retirement community are affected, that's about $380 in additional revenue per month. Maybe 3 or 4 people (like my parents) catch the bogus charges in a given month, but they have to call and listen to sales pitches while the AT&T rep "gladly removes" the bogus charges and then promising "This will be corrected next month."
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