Reward Card Never Received

 When I signed up for att I purchased the internet/uverse bundle because I was told by the sales representative that I would recieve $300 worth of rewards. After having the service for about a month I called to check when they would be sent and was told that 2 separate prepaid cards would be sent; one in the amount of $200 and another in the amount of $100. I was told that the only requirements were that my account had to be in good standings for at least 45 days before the cards were processed and sent and that it would take 4-8 weeks. After a month and a half I recieved one $100 prepaid card and never recieved the the other.

When I called to inquire about this I was told that it was sent but marked undelivered for whatever reason but the supervisor informed me that she could resend it and I could still redeem it HOWEVER she quoted that it was only another $100. 

I am now very frustrated from being redirected to so many different departments and no one has been able to tell me why this $100 is missing. What do I do? Who can I contact to resolve this?

Signed up for the at&t bundle and I was supposed to get a $ 200.00 rewards card. Installation on 10/11/2016. Finally got rid of cable, happy camper.  Time passes and we never got a notice to activate our reward. Called at&t (4) different times and was told after several painful transfers that we should receive my reward card in ten days to two weeks. Check ATT.COM/REWARDcenter,  no help.  call again today same drill,  let me connect you to someone that can help you..recording that can not reach now try again later.  tried 4 times and now it just rings busy. Just frustrated,   $200.00 to an old person on SSI @ 74 years young, is not the end of the world, but I definitely feel that I have been scammed.  Live and learn, how quickly do  you think i will switch our 2 line cell phone account to this hard to deal with company??  Things really don't have to be this complicated.  How about attaching your reward card to your second bill?  That wouldn't work, everybody would get there card.  They could learn a lot about customer relations by visiting Disney World.

I never received my reward for starting a new service even though I activated it online. They said it was disqualified because I did not order my service online. However, it was my representative who told me about the reward and I feel it was a bait and switch situation and I was used. I have had noting but false information given to me from At&t. I seriously considered transfering my wireless service to them but will ABSOLUTLY NOT be doing that anymore. At this point I am counting down the days to cancel my service and never speak of At&T again.

Hello,

When I ordered AT&T internet account, they told me I will receive $100 Visa card, I never received it. When I called the customer support, they kept transfer my call to customer support and reward support and made to tired finally they disconnected my call. Even one of the customer service guy used the word "*****".  Finally I gave up.  All are cheating to get their customer, once they get and 1 year contract, they treat the customers as "******"

Asok.

I HAVE HAD THE SAME ISSUE! what a scam! I never received anything either and its been almost 12 weeks. Everyone I speak to gives me the run around and are going in circles as to what the heck is going on. Nobody knows anything as soon as I can get out of my contract and their lousy customer service and their lies, I will. I will never use their service again and go out of my way to express what terrible service I have received!!

I have called many time through att customer care! But still no received any!

currently I called in 11/22/2017 and explained all the issues, your representative said that the issues are handled and the $200 visa reward will be re-activated in after 12/22/2017, but I can find no where even the reward center or any email from you.

the original agent gone and how to push the ATT keep the promise when I transfer from Comcast?

Going through same issue, Feb 12th said it will be mail 3 to 5 days. March 5th still hasnt been mailed! ATT likes to keep you on the hook.

Same exact issue.  I ordered services in November no $100 card after about 2 months so I called ..promised a new card ..never came now about 5 months later ..hours on the phone ...told twice it was in the mail ..talked with a supervisor even and they wouldn’t help ..no card!  AT&T has the absolute worst customer service I have even encountered!  What a scam to promise something and it never comes!  Obviously with all theee issues they’d try and resolve but nope they don’t care at all!  Even while I’m on the phone they’re trying to sell me other services..wha whatttttt seriously you can’t handle a simple issue why would I want other services!

I am having a very severe problem that includes lying and cover up and dereliction of a job, dont let anyone tell you there is not an 800 number for office of the president,  I was given the number on June 28th I have had a few problems so it was always in my call log, however, NEVER buy a motor g phone! I had to do a factory reset recently so I have to find the envelope I wrote the number on, good luck this community forum crap *****!

Wow,. this seems to be an ongoing frequent problem.  June 4, 2019..I too was promised a $300 reward card, by a rep in the store and a rep on the phone when I got my new devices.  I went to upgrade ONE phone and ended up getting 2 phones and an additional line all because of the reward I was promised.  July 03..After 1 month of not receiving the email I called, was told by that rep he couldn't find it, said he took care of it I would get it in 7-10 business days, even gave me a confirmation number.  July 19..Still not received, called again, was told she couldn't find it, confirm # didn't mean anything/didn't exist anywhere.  She said she was speaking with the reward center while I was on hold and that it had AGAIN been taken care of and I would receive it in 7-10 business days.  She said I could track it in the meantime on the rewards site.  June 24...checked site, said no reward found.  Called again, talked to 7 different people in at least 4 different departments, was given 3 different reasons, none of which made any sense, as to why I was, all of a sudden, now not eligible for the reward.  Last person I spoke to said I was eligible and to wait another week as it hadn't been the 10 business days yet??  Aug 13... still nothing, called again, now this last call was actually 4 different calls as I kept getting disconnected as I was transferred 9 Times and spoke to 13 DIFFERENT PEOPLE, none of which in the end was able to help me.  Half of them told me I was eligible and they didn't know why I didn't get it and the other half gave me at least 4 different excuses why I wasn't eligible.  When I insisted to talk to a supervisor I was told he was on with another call, I insisted on waiting, after waiting for about 1 1/2 hours the man on the phone went through the whole story with me AGAIN.  He told me he could do a conference call with reward center since customer service and rewards kept insisting that they couldn't help me and I had to talk to the other one. Now, of course by this point the reward center is closed.  He assured me that he PERSONALLY would call me back the next day to do the conference call.  Got my number, best time to call everything  AUGUST 24th STILL WAITING FOR MY CALL BACK!!!  I will now be canceling my service AS SOON AS IT IS POSSIBLE.  I have been with AT&T for over 12 years, I pay them over $400 a month!  Really sad that it has come to me cancelling them over a $300 reward, but I really feel that the way I was deceived into purchasing something I didn't need with the promise of the reward "covering the activation and cost for at least 1 year" and then to continually be given the run around and straight up lied to is beyond anything I am willing to accept. I have spent a total of 11 HOURS to get this taken care of and it is obviously clear that they are not interested in taking care of their customers, no matter how long you have stuck with them.