Reward card scam

These write ups all sound like what happened to me.  I didn't get any gift cards in the mail.  I called and they said that they sent me a letter in the mail.  No cards just a letter.  It is illegal for gift cards to expire in a month, but they can do whatever they want with a letter.  I have paperless billing and they e-mail me all the time.  The only reason to send a letter and have a 2 week time limit is to get out of providing me what was promised.  That is why I searched "scam" and found this site.  I feel really cheated.  I'll write some letters.

Here is my experience with the scam.  Promised a $200 rewards card for signing up with Directv/AT&T.  Signed up on 7.12.16.  System, including dish, was installed on 8.11.16.  Requirements for reward included keeping service for a minimum of 30 days after installation (meaning, September 10, but with that being a weekend, actually Sept 12).  When October arrived, and I heard nothing about the card, I called.  After getting sent back and forth between AT&T and Directv, including finally getting logged in on the website (a process that took about three hours between the calls and the login), I was advised that a letter had supposedly been sent out on July 26, and that I had 45 days from that letter to request my gift card, but that because more than 45 days had passed, the gift card was forfeited.  I never received such a letter.  Nor did I receive an email notice concerning the gift card, despite receiving about two dozen emails in the month and a half from AT&T and Directv after signing up.  Even if I had received the letter, I was not eligible for the reward until 30 days after installation, a date after the expiration of the response time in the alleged letter.  In other words, it was not possible for me to qualify for the $200.00.  I do know that the Michigan Attorney General has a consumer protection division, and the PSC regulates (or is supposed to regulate) the cable companies, so I will follow through with them.

I had the same problem. I should have received $250. Just got the run-a-round.

I'm in the same boat too.  I am about to call the investigative news reporter or at least file a report with the BBB.

I have spent several frustrating sessions with chat representative's attempting to obtain the reward we were promised with new service. After a 20 minute session today, the rep offered to "have a manager call " . The call turned out to be an invitation to wade through a host of additional menu's and then to be placed on an endless hold. After another 20 minutes of listening to elevator music I gave up. 

It would appear that AT&T offers these so-called rewards but makes them very difficult to retrieve. It's not clear why we have to retrieve at all. The reward is promised when we subscribe, but it appears that retrieving the reward is a significant time commitment.  Why are we forced to jump through hoops? 

This is very dishonest. 

 The Reward Center site does not recognize Account number and zip code. Checked account number multiple times. Attempted login multiple times with multiple browsers. The site does not work for all. 

Can't get any resolution by phone, chat, email, or website. It *is* a scam.  

Wow 3 years later and it's still going on.  

https://forums.att.com/t5/U-verse-TV-Account/I-never-received-my-Rewards-Visa-Card-as-was-promised/m-p/3856683#M10909

But I was taken care of, https://forums.att.com/t5/U-verse-TV-Account/100-Visa-never-received/m-p/4963627#M22126

It just wasnt worth it, even though I came crawling back https://forums.att.com/t5/U-verse-TV-Account/Customer-Retention-Department-Complaints/m-p/4963610#M22124

I remember the rewards card,They used to be more creative about not giving it to you. When I started with ATT they sent out my letter to get the card a week and a half after it the time had expired.

The rewards center is a bull-crap place and so are the rewards cards. They give scripted answers and no true solutions. I wish I had never switched away from my local cable provider. AT&T's customer service is the worst I have every experienced with any company. There is only one way to get help and, even when you physically go to an AT&T store, those poor workers have to resort to the same inefficient, incompetent overseas, non-native English speakers. All of their responses are also scripted and they could care less if their response does not answer your questions. 

AT&T is TERRIBLE.