Teacher
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8 Messages
REWARD CARD
I received a letter yesterday from AT&T congratulating me for selecting the AT&T U-Verse service and qualifies me for an AT&T Visa Reward Card. Once your active service has been confirmed my Reward Card will be in the mail. However mu U-Verse Service is not a New Account. I have had U-Verse since 2010. and activation took place then. I proceede to contact a "Chat Agent " to inquire about this. After about 5-10 minutes while looking up my acct. details..it was said it is a "Loyal" Customer" Rewards card,, I didn't know AT&T sent Loyal Customer Reward Cards? The letter then contradicts itself because it refers to " Ordering/ subcribing /activating a New U-Verse. acct./service.
Thank You
Computer-Joe
Master
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315 Messages
11 years ago
_________________________________________________________________
You can always go to this site and check to see if you in fact have a card wating.
https://rewardcenter.att.com/home.aspx
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Italianlady69
Teacher
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8 Messages
11 years ago
Hello
In regards to my Visa ATT Reward Card and another question please. Yes I received my Reward Card and as stated in previous email Chat agent stated to me it was a "Loyal Customer" Reward. When accessing thr Reward Center for further details about my card. I do have to bring to your attention that after using my acct number and zip code to log in it shows "The status of my AT&T Reward." Please bear with me because there are entries here I do not fully understand. And I need clarification.
7/16/14-Service Installaton/7/28/14-Reward Notification mailed/8/9/14 Reward claimed-8/16/14-30 day Service requirement met-8/16/14 Reward processing-8/21/14 Reward mailed
7/16/14-Service Installation. I did not have service installation on this date
7/28/14-Never received a reward notification
8/9/14-Reward claimed-explain claim? I did not claim anything
8/15/14-30 day service??? Do not understand this 30 day service?
8/16/14-processing
8/21/14-mailed*
I have email (Aug, 25 2014) from AT&T Reward Center stating my Reward card was mailed on 8/19/14..STATUS* shows 8/21/14
Also I have a ORDER STATUS SUMMARY that shows ORDER DATES- CANCELLED
on 7/16/14- then one completed I have No idea what this is. I never cancelled an order showing Tech Arrival on 7/16/14..For What?? Tech Arrival Status-Unavailable???? Order # ***-my acct #
Order # [Edited for privacy.]-Who acct is this??
Thank You For your support and Patience I appreciate your feedback on this
Thank You
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