Sales Bait & Switch

Called AT&T on Wednesday, May 17, 2017 and asked questions about their packages and costs.  I wanted to switch from Spectrum because my bill doubled when they transferred from TWC to Spectrum.  I wanted internet, cable and phone. Anyway, I told Elena that I was only concerned with having 3 channels on my bundle, A&E, OWN and History.  I told her at least 3-4 times.  She asked me at least 3 times to repeat those channels. She offered me a price guarantee for 2 years of 89.32 each month for the bundle that was giving me the 3 channels I requested.  I made an appointment for the technician to arrive on Friday, May 19, 2017 between 1-3:00 PM.  The technician Saddler arrived about 1:30 and proceeded to hook up all AT&T equipment.  At 2:45 Saddler and I went through the channels to save my favorites.  Low & behold the 2 of the 3 channels I wanted was not available on the package I was sold.  I asked the Technician to stay while I tried to resolve the issue.  I called and spoke with Cris for 45 minutes to explain what had happened.  Cris offered to upgrade me for an additional $20 per month.  I said I would not accept that as I was guaranteed a lower price for the channels I wanted.  He transferred me to Customer Loyalty where I was disconnected.  Saddler, the technician was still here hanging out.  I called the number again and spoke with Roy for another 1/2 hour to explain again what had happened.  Roy offered to upgrade me as did Cris,  At my request, Roy transferred me to Customer Loyalty where I spoke to Mary.  I told the story again to Mary who said she couldn't do anything for me except to upgrade me to the next tier.  I kept saying that I was deceived and felt like it was a bait & switch fraud.  Mary finally transferred me to April, who was in MS and said she was a supervisor.  April kept telling me over and over again that she couldn't do anything for me except upgrade me to the next tier for an additional $20 dollars.  Mind you, the technician was still here because I was going to have him remove the equipment if I didn't get satisfaction.  I finally told April that there was no reason to speak to her anymore if she couldn't do anything for me.  I demanded to speak to someone who could do something for me.  She told me that there was no one that do anything for me.  April was very combative with me and repeatedly said there was nothing she could do.  So I asked for her supervisor, who apparently wasn't available either.  I asked for any supervisor because clearly she wasn't at the top of the food chain.  She refused over and over again.  I finally told her that I was going to have the technician remove everything [Edited to comply with Guidelines] and she would be part of it along with all the other names of the AT&T representatives I had spoken to.  Only at that time did April decide that she would contact the manager of the salesperson, Elena to get answers about this issue.  That manager would have to call me back.  If the manager had to call me back, then I was going to have the technician take the equipment out of my house.  Then April all the sudden offered to credit me for $20 to upgrade my package for one month while this was being resolved.  She upgraded me finally... I was on the phone for nearly 3 hours total with 5 different AT&T representative.  Of course, she resolved the issue for only one month.  So, it is still currently a bait & switch.  We will see what happens now.  I will keep the forum updated on any results to honor the salesperson's guarantee price as it was quoted to me for the channels I had always asked for from the very beginning.