Contributor
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2 Messages
Santa Ana, CA U-Verse TV Outage - 05/29/15
My TV service isn't working this morning, but phone and wi-if is. Is anyone else in Socal having the same issue? Keep getting, "TV Signal Has Been Lost" message. Troubleshooted per website and it didn't help. Called CS and the guy was in India, he was no help.
skeeterintexas
ACE - Expert
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28.3K Messages
10 years ago
Did you do a soft reboot of your entire system? If you have phone and internet, most times a reboot will work.
Unplug RG/DVR/STBs. Plug in RG. Wait for all lights to return. Plug in DVR. Wait. Plug in STBs.
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TVDuck
Contributor
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2 Messages
10 years ago
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kvorkian
Contributor
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1 Message
10 years ago
same. power on and then the TV feed freezes - signal lost. appears to be larger issue with AT&T service. reboot and indicated network changes occurred - possible upgrade by AT&T causing issues? waiting for further updates from provider.
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SisterM
Contributor
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1 Message
10 years ago
Same in RIVERSIDE - since yesterday Thursday 7/28/2015 about 9 PM. I was watching the channel ABC7 news and the picture would FREEZE - then get the "Signal is not working" with a list of 1-5 check list of reboot & unplug. GO to AT&T.com U-verse tech support.
I did "Live Chat" found out it is the company's service that is out and they estimate 4-6 hours more to restore it. Ugh! They have had all night! I lost my Syfy DVR program as well. I am still able to watch SOME HBOs....so weird and strange.
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l82gate
Tutor
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4 Messages
10 years ago
channels 2-10 out. Support reports all of California affected
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Thatsacut
Contributor
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2 Messages
10 years ago
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mjmays
Teacher
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19 Messages
10 years ago
Why doesnt AT&T just say there is a bug in update. All HD channels except FNC freezing after about 10 seconds. Buffering problem perhaps ???
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l82gate
Tutor
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4 Messages
10 years ago
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ATTU-verseCare
Community Support
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865 Messages
10 years ago
Hi,
We apologize about the inconveniences on the issues with the TV service. Our team is investigating the issue and working towards getting it resolved.
-David T
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rjj714
Contributor
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2 Messages
10 years ago
As an update to my original post, I logged onto the AT&T website and troubleshooted the problem using the prompts to have my system rebooted -- it didn't work. I contacted the 800 help desk which took me to someone in India who had me unplug everything (again) and that didn't help. He then remotely rebooted my system (for the 3rd time) and that didn't help. When I asked if there as an issue in my area he said no, that the problem was with my system. He asked if he could reboot my system again (for the 4th time), and I hung-up on him. So, I've tried the unplug and plug everything in again (numerous times) and wish that AT&T would stop offering that as the ultimate fix for all problems since it's not working.
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l82gate
Tutor
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4 Messages
10 years ago
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TVDuck
Contributor
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2 Messages
10 years ago
As far as "Troubleshoot and Resolve"...better name would be "Troubleshoot and Waste of Time." And AT&T needs to be renamed as well. No longer AMERICAN Telephone & Telegraph. Wish there were other options, but I left Charter for having to guess what their heavily Indian accented customer service rep was trying to explain to me. Wouldn't mind if I was talking to an American relocated, but do kinda resent my hard earned money going to a foreign paycheck when there are so many right here needing work. Would need some hard statistical evidence to convince me we don't have qualified, willing to work peeps here.
Sorry for the rant, just venting...
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ATTU-verseCare
Community Support
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865 Messages
10 years ago
Hi,
Again, we apologize about all the inconveniences. The issue should fully be resolved now. If you are still having problems, try rebooting your equipment by unplugging the power and plugging it back.
-David T
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l82gate
Tutor
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4 Messages
10 years ago
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mjmays
Teacher
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19 Messages
10 years ago
The problem has been resolved. Was told it was a bad path to server. Have now rebooted with new path and all is well.
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