Contributor
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1 Message
Service representative
I have a complaint about my bundled service & cuztomer service and your website. I want to speak to a management representative with my concerns but all I get is animated call menus or recordings. Your web menu doesn't even include a selection for bundle services or general services or a complaint line. It is ridiulous that I pay for services & can't speak to someone that can respond to my complaints. I demand a complaint department MANAGEMENT representative co ta t me within 24 hrs. or I will no lonver be a customer of ATT services. I will contact the Better Business Bureau, my local news editor & social media. 24 hrs.!
Constructive
Employee
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34K Messages
8 years ago
This is a forum that is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user. This is a public forum and personal information should never be included in any post. Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them. The most effective way to get any issues resolved in the forums is to send them a private message directly with all pertinent information and wait for a response, or call 1-800-288-2020. Some of us are employees but we are here to represent the forum with our knowledge and do not represent AT&T with our responses.
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