Sharing My Experience Over the last week (not good)

I normally don't do this sort of thing but I think it's worth sharing my experience over the last couple weeks as it was very disappointing. I understand there isn't likely anything that can be done about this at this point but it's worth getting the review and feedback out there. There appears to be so much of this I would be surprised if it is even read or responded to. 

I subscribe to Uverse (1 TV) and have fiber internet. The service has been outstanding for the most part of the last year. Extremely fast with very few outages until this past week. 

~1/1/19: Uverse box gave error, called CS and they were able to do a reset procedure and get it working. (don't recall exact date)

1/8/19 TUES: TV quits working about 2 minutes before the presidential speech. It's late, I figure I will reset it later.

Traveling and stayed with a friend so was unable to work on the issue for a few days.

1/12/19 SAT: I called in the AM to see about a repair as the TV was still out.  Over an hour of trying to reset, push new software, box was determined dead. Appointment scheduled for 4-8 that afternoon.

* Note 90% of my TV usage is for professional sports. Everything else is through streaming services. CS Agent credits my account $10 for the trouble. (I pay ~$60 a month to watch network professional sports and miss the most important play off game... it seems worth more than $10 but it is what it is.)

* I explain I am having a group over to watch the NFL playoffs. Agent has be download ESPN app to my Xbox One to watch the game in case the service Tech isn't there early.

* I do this and the app doesn't show the game in upcoming events. CS agent promises it will show up 30 minutes before the game starts. We debate if this will work, he goes on and on he is 100% sure it will work. 

* I make the mistake of keeping the "playoff game night for my buddies at my place". I should have rescheduled somewhere else. 

* I start worrying it isn't showing up later in the day so I log onto the ESPN site, get their CS agent. They don't have rights to the game and it won't air through their app (as I originally suspected).

* I was able (on my own) to get the appropriate network app, link through my Uverse account so I could get access, and stream to my TV (was sweating it as the countdown to the game was happening)

1/12/19 I did receive a txt confirming the appointment. General language in the text "agent will call 30 minutes prior to arrival, etc."

* No one shows, no one calls, no texts, no effort to reschedule.

1/13/19 Still no call or text to reschedule or anything about the missed appointment.

1/14/19 I contact CS again. The first agent is completely unhelpful (seems confused the appointment wasn't kept?) I was away from my desk for a couple minutes, they close the chat session. I escalate to the next level CS agent thru the feedback option. 

* They do not seem concerned the appointment just disappeared and no one came. They offer to reschedule again with no urgency based on the last failure. 

* I have an appointment scheduled for tomorrow from 4-8 again but explained I won't be home until 6:30, they said that isn't an issue??? I think they just wanted to end the chat with me. 

I am moving and have my service cancelling on 2/17. It seems wasteful to have a service call, tech charges, and a new box installed for what will only be 3-4 weeks of usage (that I don't really need at this point). I offered to just cancel the service if they could back date to when the outage started. This will save money overall for AT&T and is better for me as well. This completely confused the agent to the point I gave up trying to explain it and just scheduled the service call. (I am sure that service call costs them $150 plus a new $100 TV box that will have to be recycled after 3 weeks usage. The inefficiency, poor communication, lack of credit for failed service... the next time I need TV / Internet service I know who I won't be calling first. It appears we will waste a few hundred dollars on AT&T's side and another $75 for a month and a half service on my side. It's no wonder so many people are cable cutting now days.