Mentor
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34 Messages
Signed up for the 10.00 auto pay and have a question.....
When I went to log in to my Uverse acct, I had an offer to sign up for auto pay for 10.00. I clicked on the link and signed up.
I should have read the terms prior because now I'm reading where you only qualify for the 10.00 reward if you use a banking acct or debit card for auto pay. I signed up with my usual credit card which is how I always pay this bill. Will I not qualify for the 10.00 reward now since I used the credit card? If not, how do I cancel autopay?
Thanks.
Term of the auto pay:
* Promotion card redemption via AT&T Reward Visa® Prepaid Card (Reward Card). Automatic Payments (AutoPay) Offer effective July 1, 2014‒June 30, 2015. Eligibility: $10 Reward Card to AT&T Mobility, AT&T U-verse, or AT&T Home Phone/Internet residential customers who enroll in AutoPay during offer effective dates for one or more AT&T accounts using a debit card or direct bank account draft. Limit of one $10 Reward Card for enrollment in AutoPay per account per 12-month period. AT&T employees excluded. AutoPay offer redemption details provided to customer by email within 8 weeks of activation of qualified enrollment. For redemption, customer must retain qualified enrollment in AutoPay for a minimum of 90 days from the time processing of reward is completed
Accepted Solution
Official Solution
abrad321
Mentor
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34 Messages
11 years ago
Thanks.
Looks like I have to wait for auto pay to activate before I can cancel so I'll wait a couple of days and then cancel. I appreciate your help.
"Your AutoPay enrollment is pending. Please check back in 48 hours if you want to confirm this enrollment."
I had 1 bill that needed to be paid so I went ahead and paid it with my credit card so now there are no bills pending.
Dang, guess with AT&T I really need to actually read the small print and terms before doing anything. I just come out better paying with my cash back credit card than taking the 10.00 deal. Plus paying the bill myself, I can choose when it's paid and if any questions on the bill, I'd rather fix than have it automatically paid anyway.
Thanks again.
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aviewer
Expert
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3.2K Messages
11 years ago
Follow these steps for each AT&T service for which you want to discontinue AutoPay:
If there is a pending automatic payment, there will be a link to Cancel this payment. You do not need to cancel your enrollment in AutoPay to stop one payment.
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