Silent Screams-the last words of hopeless victims of AT&T

Good morning,

     My name is Alex and I am not AT&T U-verse customer. Not only am I not a U-verse customer, I have never even inquired for an estimate or home evaluation from AT&T for such services, nor has AT&T contacted me about such offers. I begin by introducing my status as a non-customer because I believe it to be the only sure way of not becoming a victim of such careless practices by irresponsible companies.  

     Unfortunately, my non-customer status was not enough to prevent AT&T from damaging my first owned home. In 2013, my wife and I found out we were going to have a baby, & as excited new future parents we squeezed every penny and second we have into purchasing a home to start our new family. It some how all worked out, & we got a little house in Murfreesboro Tennessee. For 9 months, while my wife was growing our child, we spent every extra second we had on making the house we bought a perfect home. We replaced the flooring, the roof, we renovated the bathrooms and finally finished our home. There was one thing left for us to do before we could finally enjoy our home as a whole family, and that was the birth of our son, which occurred on the 19th of December of 2014. This concludes a major moment in our lives, one that we have worked very hard to attain, and it is true that such moments become very valuable to a person-emotionally.

     With those two aspects in mind, my status as a non-customer and my new home representing a major moment in my life as a family, enter AT&T the antithesis of the happiest year of my life. They arrived with premeditated plan of actions having ­­­­­­­­­­­three phases.

• First, included the development of a contract with Sedgwick  Insurance so that AT&T's name is not tied to the crimes committed and as a result, Sedgwick  Insurance becomes responsible for such claims that involve destruction of property.
• Second, involved adding a second layer of protection to further separate AT&T's actions of damaging the homes and lives of non-customers for the comfort of its customers. This they achieved by hiring a third-party contractor to perform the crime on their behalf. Thus enter, *** Landscaping-a licensed and insured contractor. For the moment, ignore the fact that AT&T hired a landscaping company to install expensive fiber optic cables, this is a different matter all together that speaks to the careless of the company, something that requires a much more in depth post than this one.
• Third, create a third-party contract between Sedgwick  and *** Landscaping that adds a third layer of legal insulation for AT&T, and that absolves AT&T from all legal responsibility for any crimes that *** Landscaping agrees to perform on behalf of AT&T. To summarize, *** Landscaping performs the actions that AT&T asks them to, for which they will be compensated for by AT&T, however, by performing the actions that AT&T asks them to, they relieve AT&T from any and all responsibility of legal consequences. It seems contradictory to the integrity and confidence of AT&T behind its products and services to take precautions that prevent it from confronting claims and cases where such products or services fail, where damage is caused, and where a person is affected in the process. However, I assumed such an integrity and confidence lies behind their products and services, and that is an unfair assumption that I should not make for AT&T, they have the right to deny such principles as does any one.

     Now, the stage is set for what has become the greatest violation of freedom, peace, & property I have yet to experience in America. The privilege of being a U.S. Citizen had always been the comfort and security one felt in their own home, that sense of your property being a place where no one can enter and violate your Liberty without consequences. This is a notion I believed in, until I realized what AT&T and companies like them are unbound by the constitution. More than this, they are untied by any moral conscience or ethical principles, immune to the sanctity of privacy, & indifferent to property ownership. Their U-Verse penetrates all forms of decency like informed consent and permission to enter ones’ property when they are not present.

1. What would it look like then when such a company collides with an average middle class American who is not a customer? Does it work with them and persuade them of their better products and services, proving their superior customer relations?

• No, they send a third party contractor to damage non-customer homes, while insulating themselves with Sedgwick insurance.

2. The weapon they hand this destructive contractor?

• A fiber optic line.

3. What cover story explains the presence of their equipment at the scene of the crime?

• "To be installed throughout entire neighborhood for better services for the endure community."

4. The resulting effect of all phases combined?

• The flooding of a non-customer's home with category 3 sewage contaminated water, rendering their first home, once filled with ambitions and dreams of family and peace, an agar plate of disease and anguish. Today, our family has begun coughing an escalation of the sinus and microbial agitation our lungs have developed over the course of a year. Luckily, my son is ok as we have taken precautions in his room, ones we could not afford for the remainder of the house.

5. Where does AT&T stand on all this?

• Well, they sent two sales men to our damaged house to pitch their U-Verse product. I looked them in the eye, & saw the obliviousness of their inter-workings, so I invited them in to and offered them water and listened attentively, and apologized afterwards and politely asked that I think about it. I never intended to get the services but I was shaken when I imagined what else they could do to me and my family if I said no.

6. What about Sedgwick Insurance?

• Sedgwick stands in silence, as they have hired a 4th party insurance company to deal with my case.

7. What about the 4th party insurance? **** ****** Insurance?

• The 4th party insurance has not adjusted their $16,000.00 offer to the $53,000.00 damage invoice by FEMA and Servpro a local licensed restoration company.

8. ***

[Legal discussions are not permitted per the Guidelines]

• ***

9. Have you tried contacting AT&T again?

• It has been over a year since this case was opened, I have been ignored, & I am no longer calling AT&T for desperate attempts of help, no longer following up with Sedgwick to begin repairs on our home. No longer negotiating with **** ****** Insurance on what it is that AT&T did and did not do to our home. No, like all AT&T victims, my screams, attempts, & cries for justice travel too silently to penetrate their legal insulation. And even if I was able to reach them with my voice or words, their system has already secured them a scape-goat contractor and a scape-goat insurance company so that it is not them that must deal with the demands of justice. Justice is a funny notion for AT&T, all they can tell you is that it can be found on their programming-Channel FX on Friday nights 8pm, Justified, get U-Verse now and enjoy unlimited recordings of justice in Justified.