S

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1 Message

Sunday, July 25th, 2021 6:44 AM

So disappointed

I’ve been a customer for 13 years, got my parents, sister, and 3 friends to go att.

And now I have had so many issues with my service that I am so embarrassed to have ever recommended att.

I’ve lost service at least a dozen times  in the past year. I’m on my 4th dvr/cable box. Customer service is a joke- they are nice, but can’t really fix anything. A manager was supposed to call me twice and never did. 
DO NOT GO WITH ATT- better off getting a fire stick and paying for each channel you want. 

ACE - Professor

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1.5K Messages

3 years ago

Personally I won’t make excuses for att, pandemic or not.  I see their presence every day, and they are not absolved of their obligations to support a paid for service.  

@shobzek perhaps sharing some more details will get you help.  Throwing hardware at a problem doesn’t always fix a situation like yours.  In fact, I’d argue Uverse hardware is extremely reliable.   


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