Contributor
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2 Messages
Split Payment Problem
Saturday, March 26, 2016, around midnight I got off work and went to make A PAYMENT ONLINE using my phone. I specifically put in a split payment to pay $20.00 then and the rest ($28.49) next friday. Well i just got an email with a confirmation saying it took both payment outs at the same time. I cannot pay my phone bill now so I have no way of calling billing but I need my money back on my card today, because part of my job duties rely on me having a phone. I know I changed the date for the second payment so I'm thinking something must have glitched. But i need the money back on my card please and I will be able to make my next payment in store on saturday, April 2 (I will most likely not be using online pay again cause i cant have issues like this reoccurring. I called my card and they said I had to contact you. heres the card contact info if needed ***. Email is the best way to reach me ***
Thank you for your help!
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
mibrnsurg
Expert
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4.3K Messages
9 years ago
@RayRicochet13 Contact ATT Customer Care on the link in my signature below.
Send them a Private Message, on this link, and they should be able to give the help needed to solve your split payment problems. Many times these are answered by FB/Twitter Soc Media Managers, available late nites, weekends.
Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply, possibly by email instead. They can do more than any phone rep and stick w/it till it's done. Good luck 😉
Chris
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RayRicochet13
Contributor
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2 Messages
9 years ago
Thank you, Chris! I just sent an email to the link. Hopefully some actions taken soon! Cross your fingers for me, I'll let you know if I have any other questions if that's ok
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ATTU-verseCare
Community Support
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865 Messages
9 years ago
Hey,
We have received your private message and look forward to working with you to get this sorted.
ATTU-verseCare
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