Contributor
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1 Message
Terrible and slow service repair
We called last week because we have our internet and tv through AT&T UVerse and we have not had service since last week. We called and a repairman was scheduled to come in Tuesday. He did not show. My husband called Wednesday , 14th and they said it would be Monday! No tv or internet for over a week and my husband is working at home. I just can’t understand. Ruby at AT&T stated she would deduct $30 off our bill for being out of service for over a week. Help me understand why it takes so long for us to be serviced. Come AT&T you are better than this.
DIRECTVhelp
Community Support
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255.1K Messages
7 years ago
Hi @CJWill
We understand how important our customers time is and we definitely want to make sure all their concerns have been taken care of. You shouldn't have to go through all this trouble. I definitely want to get the Bottom of this. I would love to help!
As soon as the issue be resolved by the technician, can you please send me a private message to @ATTCares
Please be sure to include your full name, account number, and best contact method. We can work together to make sure this has been resolved completely.
I look forward hearing from you!
Chris C AT&T community Specialist.
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