Total discuss

Contact ATT Customer Care here:
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck 😉

Chris

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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

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@Dacusvilleanger@  wrote:
I have had service issues for 6 days and NO ONE AT AT& T I HAVE NO WORKING SECURITY SYSTEM, NO PHONE,no tv, and no internet. I am by myself at night with 2 children, one of which is handy cap and does not understand why he cannot watch his cartoons. AT&T has lied and promised me priority service. I have finally been sent an inside tech after 4 long days. It had just started working on its own again and the tech came in, changed all of my wiring and boxes and left me last night with ALL 3 of my services OUT OF SERVICE AGAIN ! IT WAS WORKING WHEN HE ARRIVED! Now I am back on a waiting list for an outside tech. NO IDEA when they may arrive. Have had several people lie and tell me someone would be out shortly. Have seen no one. After several phone calls today the last conversation was. "Mam why are you telling me this. What am I suppose to do." He could not tell me why my ticket has been put on "hold". I wanted an explanation after all this time why THEY TOOK DOWN MY SERVICE AND CANNOT TELL ME WHEN THEY WILL BE BACK. MY BILL IS AND AL WAYS H AS BEEN CURRENT. HE SAID "I DON'T KNOWS WHAT YOU WANT ME TO DO. YOU ARE TOP PRIORITY IN THE MORNING AFTER THE PEOPLE BETWEEN TODAY AND YOU SOMETIME TOMORROW. And h ed had the nerve to hang up on me. AT & T IS PUTTING MY FAMILY IN DANGER BY DISABLING MY SECURITY SYSTEM, THAT WAS WORKING BEFORE THE TEC TOOK IT OUT OF SERVICE AND NO ONE CARES!!!!!! CAN SOMEONE PLEASE TELL THESE people with no brains WHAT CUSTOMER SERVICE IS! ALL THEY WANT IS YOUR DEDIT/CREDIT CARD #. AFTER THAT THEY DON'T CARE! WHEN I GET OUT OF THIS I WILL NEVER USE NOR RECOMMEND THEM. I AM IN CUSTOMER SERVICE MYSELF AND I WILL DEFINATELY DELIVER MY DISCUST TO EVERY ONE THAT I CAN! IF I TREATED MY CUSTOMER THE WAY I HAVE BEEN TREATED BY ATT I WOULD NO LONGER HAVE A JOB. COMPLETELY DISCUSTED! !!!!!

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 FYI: You do have 30 days to cancel your service without penalty. As well if you have Uverse Voice (VOIP), it's quite possible you will have issues with your security system being able to call out.