Contributor
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2 Messages
Trying to shut down uverse when contract ends
I called yesterday and ask the to shut it off Oct.21 at the end of contract. The guy was like he was in a daze and didn't feel ike talking. After moments he tried to sell me another plan. He the wanted me to bundle. I explaind i lived on social security and couldn't afford anything. He finally said he would turn it off Oct. 21st. I asked for a conformation email that this would be done as i didn't want to be charged. A very nonchalaunt and rude person. To day i tried to get live chat to verify the shut off since i received no email. Lets guess! I couldn't get into it. I never had a problem before. This is why people are leaving A T & T. Unless there trying to sell you something. They don't even want to know you. Donald
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
mibrnsurg
Expert
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4.3K Messages
10 years ago
Contact ATT Customer Care on the link in my signature
Send them a private message, on this link, and they should be able to give the help needed to solve your cancelling problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.
This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done.
Include your account#, email address and a good phone # (land or cell) and time to contact you on. Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉
Chris
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I Call It Like I See It, Simply a U-verse user, nothing more
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glenno60
Mentor
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22 Messages
10 years ago
You will need luck . I too am ready to cancel, at the end of my contract, but somehow the end date keeps getting changed... Also my U-verse system is all new but I still have to keep rebooting the Gateway????????
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JefferMC
ACE - Expert
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36.9K Messages
10 years ago
I'm sorry, I don't comprehend... your system "is all new" yet you're "at the end of [your] contract?"
What is going on that you need to reboot the gateway? Messages? Lights? Behavior? When did this start happening? Have you called AT&T Technical Support at 800-288-2020 about it? Have you tried http://ufix.att.com/ ?
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aragorn903
Contributor
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1 Message
10 years ago
Yeah i have only had service for 1 month.....it s*^%s so far! Comcast was a pain, but at least the service worked. I have been on hold now for 47min ! what a bunch of crap !!!!
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JefferMC
ACE - Expert
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36.9K Messages
10 years ago
If you've only had it for a month, then I doubt you're near the end of your contract.
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donald9601
Contributor
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2 Messages
10 years ago
Sent via the Samsung GALAXY S® 5, an AT&T 4G LTE smartphone
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JefferMC
ACE - Expert
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36.9K Messages
10 years ago
Sorry, donald9601, another poster (aragorn903) replied to your post and I was speaking to him.
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