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two billing accounts are somehow crossed
I have a Wireless account and a Uverse account - I have a current Uverse bill due of $106.02 and AT&T says there is a billing probem with my payment method - but when I go on line to try and fix it, up comes my Wirelss account which says I owe nothing - but no trace of the Uverse account.
DIRECTVhelp
Community Support
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254.9K Messages
5 years ago
@bananacarril, we are happy to help.
To manage your U-verse account online, create an AT&T Access ID and register your account online. Then link any other AT&T accounts, for example, Home Phone or Wireless accounts, to your AT&T Access ID.
You can use 1 ID to manage multiple AT&T accounts and services. Find out how to add more accounts to your ID.
Let us know if this helps!
Lafayette, AT&T Community Specialist
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