Unable to Change Services Online

 Just checked and it's working for me. Good luck.

Probably another scam to make it impossible for you to cancel your service.  Just another example of their lousy customer service.

dc

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Ram1220 wrote:

 

 Just checked and it's working for me. Good luck.

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Thanks for checking.  Since I have received no other responses, I assume that everyone else is able to access the "Change Plan" section of their online account and make changes to their existing service.  Apparently, I'm the only one having this problem.

im having this problem

I am having the same kind of problem.  Sometimes I get that same error message.  Other times I have to repeatedly enter my username/password; it seems to log me out each time I make a selection.

TG wrote:

Is anyone else unable to make changes to their U-verse services online?  For the past couple of weeks, selecting the Change Plan hyperlink on the My Services page after logging into my account results in the following message:

Logged on this morning and everything was fine. No problems.

I didni't go to see if I had the problem.  oops.

I'm seeing the same message today, only adding to the countless times in the past when the AT&T site has not allowed me to make service changes.

UCKH12: We’re sorry, but we are unable to process your transaction at this time. To make any changes to your account, please contact us at 1-877-449-4407, 7 a.m. to 9 p.m. CT Monday through Friday, 7 a.m. to 4 p.m. CT Saturday and Sunday.

This is still an open issue for me.  Since I received no other responses when I opened this thread, I assumed that I was the only one with this issue.  After failing to get this resolved by calling Technical Support, I emailed David.  Some one in his group has opened a ticket with the Network group to look at this issue.  I am still waiting for a resolution.

If anyone else has this issue, please post here.  I would also encourage you to email David.  The more people who have this issue that email group the fast this issue will be resolved.

On Sat. 3-26 I tried to change my package from U-200 to U-300($15.00 free upgrade for 3 months). Twice when I was finshing up the web site threw me out. The third time it seem to work, I was sent an email with the order number. Guess what the system still would not upgrade. Sunday I broke down and called and talk to a CS rep. It took him 15 minutes or so to get it up and running. The web master should fix this so we don't have to call and bug the CS reps about minor programming changes.

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Oldschooluser wrote:

 

On Sat. 3-26 I tried to change my package from U-200 to U-300($15.00 free upgrade for 3 months). Twice when I was finshing up the web site threw me out. The third time it seem to work, I was sent an email with the order number. Guess what the system still would not upgrade. Sunday I broke down and called and talk to a CS rep. It took him 15 minutes or so to get it up and running. The web master should fix this so we don't have to call and bug the CS reps about minor programming changes.

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Thanks for the reply, but it does not sound like you are receiving the same error message that is reported in this thread.

I too am having this problem, getting the error message!

I have called AT&T 3 times. The last time I spoke with them, they tried to blow it off by saying they are having problems with the U-Verse Portal. FOR THE LAST 4 MONTHS??? I am ready to take my business elsewhere. I am paying for a service that I cannot even use. If its a U-Verse Portal problem why is it that everyone is not having this issue. I know people that have U-Verse and have no probelms changing their plans online. 

UCKH12: We’re sorry, but we are unable to process your transaction at this time. To make any changes to your account, please contact us at 1-877-449-4407, 7 a.m. to 9 p.m. CT Monday through Friday, 7 a.m. to 4 p.m. CT Saturday and Sunday.