Unable to Change Services Online

I am getting the same message.  I have been for about 2 months.  I've called customer service and spent way too long on the phone without any results.  I have e-mailed this David person and have not recieved a reply.  Any other suggestions?

UCKH12: We’re sorry, but we are unable to process your transaction at this time. To make any changes to your account, please contact us at 1-877-449-4407, 7 a.m. to 9 p.m. CT Monday through Friday, 7 a.m. to 4 p.m. CT Saturday and Sunday.

As long as you included your contact info in your email to David someone from his team should be contacting you. Normally it take about a week to 10 days depending on how busy they are.

Good luck.

I contact Dave about the same error and it's still not resolved after 2months. I've just finally gave up because it's not ATT's priorty or they just simply don't know how to fix this error.

---

@taylor2767 wrote:

 

I contact Dave about the same error and it's still not resolved after 2months. I've just finally gave up because it's not ATT's priorty or they just simply don't know how to fix this error.

---

I'm surprised.  Normally that group is pretty responsive.  If it's been 2 months and receipt of you email was never acknowledged, perhaps it slipped through the cracks.  I would suggest that you send a follow-up email.

No, I should have been more specific that they did acknownledge my email but 2 months without resolution. It seems to be a simple fix.

After 2 months, I would send them a follow-up email to check on the status.

Oh they've followed up a couple of times, but 2 months with no solutions is beyond ridiculous

same problem here.  Att should not have this problem with the website as other services like directv are easy to change your sub plan or your services online.  Do we have any idea why this error occurs?

---

@David wrote:

---

@taylor2767 wrote:

Oh they've followed up a couple of times, but 2 months with no solutions is beyond ridiculous

---

 

This will always be the downside (and sometimes frustrating) to referring things to other groups. I never know whether it is resolved or not.Folks... if it's not getting resolved please advise. Quite often I may not hear back on if something is resolved or not.

 

If it's not, please let me know ASAP.

 

 Dave, it looks like this was resolved sometime last week. thanks

---

I get the error message UCKH12.. I've always gotten this. Its sorta annoying. Can someone fix this please?

I'm in the Miami, Florida area (33157) and this problem has not been resolved among other problems I'm having with the web site.

I spoke with tier two on 7/26/2011 and was told AT&T is aware of the problems and are working on it with no time frame of completion.

I live in Houston, TX and I've been having this problem as well since the early July.

The error message pops up as soon as I click to upgrade my internet plan.

I'm using the current version of Google Chrome 12.0.742.122

Windows 7-64bit

I've attempted it with Mozilla Firefox 3.6.18 as well, same result.

I made an attempt to contact ATT using their live support online; but, it was like I was talking to a bot (pretty convinced that it was a bot); so, I quickly gave up on that option.  lol

Still having the same issue.

One month and a half and problem still exists.  AT&T, I would have gotten fired from my IT job if it took me that long to solve a problem, stop sucking at life please.