Updated U-Verse app has garbled account information and the wrong channels

Let's get the U-Verse app working again, @tj1616!

If the app isn't working properly, we highly recommend that you ⁠troubleshoot the app.

Here are a few steps you can take to try and resolve the issue:

How to fix your Mobile app from your Smartphone or Device 

1. Make sure you are using the correct member ID to sign in. 
2. Restart the device.
3. Delete cache. Varies on phone, browser or device operating system.
4. Uninstall and reinstall the app
5. Verify you have the latest software/ operating system on your phone or tablet 
6. Turn off other apps that may be in use
7. Reset your password – This can help sync up your account.
8. In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed. 
9. Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.

Let us know if you have any other questions or concerns, and we'll be happy to help.

David, AT&T Community Specialist.

Thanks, David. But I am still having problems.There was a very short time when the channels were correct after 40 minutes the phone on Saturday, but now the channels are all wrong again. The app used to be great, but since ATT "updated" it, it has been wrong. I deleted it, I downloaded the iPhone system update today and that didn't help. I have changed my password as instructed because of the data breach, but it is still missing my local network channels.

Hi @tj1616,

We understand the inconvenience that you’re experiencing with the AT&T app. We hear you, and we'll be happy to assist you.

Firstly, we suggest that you reboot your gateway, as this will refresh the app and your network.

Note: U-verse TV customers can have up to five mobile devices registered per ID (master or sub) at any given time.

The U-verse app requires that you have the latest iOS. If your device is not compatible with the latest iOS, the app will not work. To view online content, you must be subscribed to the U200 package or above. 

Ensure that you have the most recent version of the My AT&T app installed on your device. Sometimes updating the app can fix issues. Close the My AT&T app entirely and then relaunch it. Troubleshoot the myAT&T App - AT&T Wireless Customer Support (att.com). This simple action might help resolve any temporary glitches. If restarting the app doesn’t work, try restarting your device (phone or tablet). Sometimes a fresh start can clear up issues.

Confirm that you have a reliable internet connection on your device. A stable network is essential for the app to function correctly.

Let us know if you have any other questions or concerns, and we'll be happy to help.

Thank you for contacting us on AT&T Community Forums.

Jennifer, AT&T Community Specialist. 

Thanks, Jennifer. I rebooted the gateway, deleted the Att UVerse app off my phone, shut down my phone, reinstalled the app, rebooted the phone and the app and the channels are still wrong and I have no local channels. Is there something in the location finder that might need adjusting? I don't know what else to do and have done this scenario over a dozen times.

Hi again @tj1616,

We understand that you’ve tried several steps to resolve the issue with your AT&T U-verse app and the incorrect channels. Let’s troubleshoot this together. 

Ensure that the app has location permissions enabled. Sometimes, incorrect location settings can affect channel availability. Go to your phone’s settings, find the U-verse app, and verify that it has permission to access your location. 

We recommend that you update your location, follow these below steps:

• Open the U-verse app.
• Look for a location or zip code setting within the app. Make sure it reflects your current location accurately.
• If needed, update your location to match where you are currently located.
   

Next try refreshing the channel listings by following these below steps:

• In the U-verse app, navigate to the ⁠channel guide. 
• Look for an option to refresh or update the channel listings.
• This action should fetch the most recent channel lineup based on your location.

If you need additional assistance, we recommend that you visit U-verse TV Support.

We hope this helps, and may your local channels soon be back on track! 

If you’re still experiencing issues, feel free to reach out to us.

Thank you for writing us back.

Jennifer, AT&T Community Specialist.

I have done everything  you told me to do that could be done on my iPhone 15 Pro. I have iOS 17.4.1 after today's update. I deleted and re-downloaded the ATT app several times. I checked the Local Network Access is on and my TV is on the same wi-fi network. There is nothing in the new app channel guide to refresh or update the channel list. When I put channel 1003, my local cbs channel, there are no results. The same for the other local channels. Sometimes if you pull down a page, it will show a spinning circle and update. That doesn't happen with this app-no indication the page is updating. When I am in the TV Guide Channels pate, there is a rectangle with a fan in the upper right corner.  If I press on it, no devices available. I have made sure all settings for U Verse are on. Now what? Are other people having this problem since your update. It used to be one of my favorite apps and now I'm ready to switch providers.

Hi @tj1616, we want to help you and guide you in the right direction. After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page : AT&T Customer Service - Phone Numbers & Live Chat (att.com) to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting us on AT&T Community Forums.

David, AT&T Community Specialist. 

I have followed  this thread exactly and I am having the same issues. NOTHING is working to get local networks. 

After a very long talk with an escalation AT&T employee, I found out that the problem with the AT&T app  had to be repaired, then approved by and released by Apple a process that takes quite a while. We would be notified of an update when it was released. I just double checked and it still isn't  fixed. I've never been involved in developing an app, so have no idea how long it should take, but this is getting ridiculous.