Useless customer service

Hi there @tonysofia,

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Aminah, AT&T Community Specialist

I have contacted support five times already, both by phone and chat, still no resolution, hence why I made the comment useless customer service. Just this morning was on chat with Marion, and again was assured she'll take care of it.  Just have to wait and see. Next step, contact the PUC and start looking for another wireless provider.  You outsource your customer service but don't give them the tools to resolve issues, they're only there to take notes and pass them alone.  It's a shame.

@tonysofia  PUC? they have no authority over internet or television and non returned equipment fees. now if you were having issues with your old fashioned phone line thats where their authority comes in.

Hey, @tonysofia!

Let us see how we can help!

Thanks to @Constructive for the helpful clarification.

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Ramses, AT&T Community Specialist