Uverse app does not accept my username and password

Hi @Dranksw! We'd be glad to help you with the U-verse app!

In order to fix this, we'd recommend you to troubleshoot from our Help and Solutions guide for the U-verse app:

1. Make sure you are using the correct member ID to sign in. 
2. Restart your device.
3. Delete the app's cache. This varies by phone, browser or device operating system.
4. Uninstall and reinstall the app.
5. Verify that you have the latest software/operating system on your device.
6. Turn off other apps that may be in use.
7. Make sure you have U-verse TV service and an appropriate package. If you don't have U-verse TV, you can see if it's available by signing in to your account at att.com.
8. Reset your password. This can help sync your account.
9. In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed!

How to fix the app from a computer or browser:

• Update the browser to the latest version. Check our list of supported Operating Systems and Browsers.
• Close the browser and restart it.
• Delete the cache and cookies.

Let us know if any of this help, or if you need further assistance!

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

That did not work i have a fire tv. I have been streaming uverse with no problems until this update

Hi @Dranksw, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page: AT&T Customer Service - Phone Numbers & Live Chat (att.com) to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community Forums,

David, AT&T Community Specialist.

Why did the app stop accepting my username and password which i have been using for years.