U-verse app log-in

We understand how constantly having to update your password can be annoying, and we want to help, @Phil5422!

We'll need to know a few more details about your experience with the U-verse app to ensure that we share the most accurate troubleshooting steps moving forward:

• Have you tried uninstalling and reinstalling the app on your device? This can help to alleviate a number of issues, including what you're currently experiencing.
• Are you experiencing the same issue when you attempt to access your account online? This can help us determine if the issue is related to your app or to your account in general.

We look forward to hearing back from you!

Lacey, AT&T Community Specialist 

I’ll give deleting the app a chance and see if that helps.  Thanks for your quick response!

You are so welcome, @Phil5422.

Please let us know, if troubleshooting the app works for you. 

Matthew, AT&T Community Specialist

I deleted and reloaded the U-verse app, and it didn't fix the issue.  I still get the message that I have exceeded the number of incorrect password entries, when in effect I haven't even made one incorrect entry.  This issue happens randomly, meaning I can log-on successfully a couple of times and then all of a sudden it blocks me.  Also, when this happens, I have to change the password on my Yahoo email account (which is now blocked too) as both accounts share the same password.