Uverse Installer has not shown up for thee scheduled appointements

@MrKorn  They are not going to compensate you for your time.  Contact ATT Uverse Care on the link in my signature below.

Send them a Private Message, on this link, and they should be able to give the help needed to solve your Uverse service install problems.

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. They can do more than any phone rep and stick w/it till it's done. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

I'm having a similar issue and was assigned a case manager. I moved and switched my Direct TV to my new address and was offered internet service as well. If I bundled my internet with my direct TV & wireless phones I would get 50 Mbps for $32 a month for one year, free installation, and a $100 rewards girt card. Sounds like a sweet deal especially after my previous internet provider told me that they don't service my area. On the 11th of January 2016 AT&T never showed up. I called that afternoon and was told by AT&T that the confirmation number was not valid. So I tried to set up a new appointment and was told that the offer that was offered to me was not a current offer. I literally spent three hours on the phone with AT&T. I got transferred and did connected serval times. I took a break from them and called back a couple hours later because I was very frustrated. I spoke with a representative. She was able to offer me the same offer. I was scheduled for Wednesday 13 Jan 2016 from 9-11. I called AT& T to confirm my appointment time that morning at 8 am. 9 & 11 came and went. I called AT&T again. They had me in the phone for 3 hours refused to give me the same rates & said there was a problem with my bill. There were 2 bills created in the system for me one for my current address and one for my old address. After so long we went to the AT&T store and they tried to help but was not successful. The rate that was offered to me was $67 because I was not a new Uverae customer. I tried explaining the story and was not suscessful. I called the customer complaint number. The representative took my complaint and said I would be assigned a case manager. I was assigned a case manager who called me and said that she would have have them call me in 1-2 days. Micheals called me the next day set up an appointment for Friday the 22 from 11-1, again no show. I called my ATT&T and was in the phone for 57 minutes while the representative was trying to figure out what happened then the call solis connected, I then called my case manager and she said she was working on it. I received a voicemail from ATT at 2:39 Letting me know that she was following up and that I could call her back but she doesn't accept incoming calls after 2pm. I called her back within a few minutes. I'm confused as to why she would call about something important and she can't be reached until the next day. I called with the number which required a server pin #. Can anyone please explain to me how this is even acceptable. I'm getting anxiety over Internet, Is this even possible?

Hello @Juanday,

We are sorry for your inconvenience. We will be glad to help. Please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.

We will get back to you as soon as possible.

In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare