Former Employee
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4 Messages
U-verse Outage
Hi,
I would like to know if any online portals are available to check the U-verse outages, it would be very useful, if the outages and the estimated time to restore with the outages alert is available.
Thank you.
mibrnsurg
Expert
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4.3K Messages
10 years ago
Not directly, only thing available is repair and install info available online. Sometimes if you call into the 800 # there will be an outage message b4 you get a rep on the phone.
Those at ATT Customer Care and ATT Uverse Care usually know more about area/city wide outages and can PM them about them. 😉
Chris
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richsilv
Contributor
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2 Messages
10 years ago
That's really unfortunate...
Its also sad that the Chat Tech Support people cant say "No we dont have such a portal", instead they keep poking you at "Trouble shooting" sites...
Sometimes, everything is fine... But people are curious about their environment... It would be nice to see Outages in the area... Current and in the recent past...
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JefferMC
ACE - Expert
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36.9K Messages
10 years ago
Such a portal would be an immense leap forward in AT&T customer service.
Hence, it doesn't stand a snowball's chance in heck.
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