Waiting for the final bill after cancellation

@jasontinlau   Know your talking to other users like you here, not an ATT message forum.

 

Contact ATT Customer Care on the link in my signature below, by Need Help?

Send them a Private Message, on this link, and they should be able to give the help needed to solve your cancellation problems. Many times these are answered by FB/Twitter Soc Media Managers, available late nites, weekends.

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply, possibly by email instead. They can do more than any phone rep and stick w/it till it's done. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

---

@jasontinlau wrote:

I called in at 06/02 to cancel the Uverse serverces (landline & internet), and set the termination date on 06/15. I check the billing statement online today, I found out I was charged the whole month of June, plus some kind of fees I don't expect. Please review and make adjustment, and send me the corrected final bill.

Regards,

 

Jason [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

---

A final bil is not generated until AFTER services are disconnected. Since your billing date occured before the disconnect date, you were billed as normal. The final bill, with any prorated and/or final adjustments will be generated on your normal billing date in July. 

What is the best way to get my billed lowered? I feel like I am getting taken advantage of through att with wireless and overseas and 5 cell phones. I pay way too much for equipment, as well. Been a customer for many years and I pay 10 a month per box (4 or 5 boxes). So I have paid att over 2000 bucks for equipment over the last few years. There must be something I can do, short of finding another carrier and cancelling.

---

@Mrocha3 wrote:
What is the best way to get my billed lowered? I feel like I am getting taken advantage of through att with wireless and overseas and 5 cell phones. I pay way too much for equipment, as well. Been a customer for many years and I pay 10 a month per box (4 or 5 boxes). So I have paid att over 2000 bucks for equipment over the last few years. There must be something I can do, short of finding another carrier and cancelling.

---

The best way to lower your bill is to reduce service. You can lower your package or reduce the number of STBs you have. You can call and let them know you're thinking about disconnecting and there might be a temporary promotion for a few dollars off. The only other option I can think of is switching to DirectTV, which appears to be the route AT&T is sending customers these days.