What is the use in pausing your account when uverse opens a new account every time we called

We paused our uverse subscription while we were in the process of buying a new home so we would have an easier time getting our service back. When we called to unpause our service, we gave all of our info including account number and she set up a different account with direct tv included. This is not what we wanted and when the technician came to set up, all he could say was that he wasn't allowed to climb on the roof. So, I said we don't want a dish anyway and I would call att back. I called and gave my info again and explained my story and after an hour this person had set me up with a 3rd account instead of my original one, which I had no idea that I now had 3 accounts. We had asked for HBO and showtime and were assured that we did but after everything was set up later that night, we tried to watch HBO and it said we didn't have a subscription. So 5 hours of talking to att in 3 days, we were being charged $316 for our original account, 2nd account was pending, and the 3rd account was charging $196.  All of this and we still didn't have what we asked for. The people at uverse were very rude and unwilling to listen or help resolve the issue. So what's the point in pausing service when you have to go through all this? Not to mention being charged $25 a month while paused.