Contributor
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1 Message
When does ATT start to actually care?
I have had 9 technicians called out over the last several months to no avail. I loose service at night. My TVs pixelate, the picture freezes, I completely loose service, both internet and TV. It appears to me to be more frequent at night and in the early morning hours. In fact, it is occurring as I type this. As I said, I have had nine technicians out. Every thing inside the house, including wiring has been replaced at least once. I'm on my third gateway. An outside technician was out on the 10th. I have no idea what came off that as I was not home. However, my service is not working. Today, was supposed to be my 10th visit, but oops, there was a glitch and dispatch was not notified. Sorry!
How does someone on there 10th appointment just get forgotten about? When will ATT actually start to care about a customer that they would actually make it to the 10th appointment. Alledgedly, I have been escalated to the SOS department. Special people answer my calls now. As if that means anything. I was told on two previous occasions that a manager would be following up with me to see if my appointments resolved my issue. That has never happened. Never!
Tomorrow, I have another appointment. Technically, a rescheduled appointment, the one that was missed today. And of course, a manager should be following up with me, if not coming out in person. Would you be shocked to learn that I'm not holding my breathe?
Honestly, ATT, when will some actually attempt to fix my service? What do I have to do?
How does someone on there 10th appointment just get forgotten about? When will ATT actually start to care about a customer that they would actually make it to the 10th appointment. Alledgedly, I have been escalated to the SOS department. Special people answer my calls now. As if that means anything. I was told on two previous occasions that a manager would be following up with me to see if my appointments resolved my issue. That has never happened. Never!
Tomorrow, I have another appointment. Technically, a rescheduled appointment, the one that was missed today. And of course, a manager should be following up with me, if not coming out in person. Would you be shocked to learn that I'm not holding my breathe?
Honestly, ATT, when will some actually attempt to fix my service? What do I have to do?
baseballisback
ACE - Professor
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8.2K Messages
10 years ago
Send a PM to ATT Uverse Care. (Click on the Uverse Care.) Include your real name on the account, account number, a good phone number as well as time to call (be sure to include your time zone), a detailed description of the problem and a link to this thread.
Allow 2-3 business days for them to research the issue and get back to you. See that blue envelope at the top right corner? You'll receive a reply when the number beside it turns to "1" showing that you have one message in your inbox.
These guys are not the regular phone people who walk you through the steps and generally forget about your issue when the phone call gets terminated, but highly trained specialists who will work with you until you get a satisfactory resolution.
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ATTU-verseCare
Community Support
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865 Messages
10 years ago
Hi @Yzryan,
We have received your message and look forward to working with you on this issue.
-ATTU-verseCare
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