New Member

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3 Messages

Friday, April 24th, 2020 5:03 PM

Why do you disconnect channels when downgrading that we had before upgrading

My husband has had a couple of strokes and longer watch the sports channels. Before upgrading with the sports channel we had bravo and tlc. When I downgraded you guys disconnected the tlc and bravo channels.why? We live off social security and can't afford to pay for the sports channel my husband no longer can use.

Employee

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34K Messages

5 years ago

you downgraded to save money why would you think some channells would not go away?

New Member

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3 Messages

Because we had those channels before upgrading. You guys can see what channels are being watched the most, you disconnected them to keep me paying for channels we no longer watch.

Employee

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34K Messages

were all customers here this isnt directv and they wont see your post , different packages have different channles , they dont monitor your viewing and they dont do ala carte channels. when you lower your package you lose some channels.

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New Member

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3 Messages

I downgraded to the package I had before upgrading. It had the channels that were disconnected.

ACE - Expert

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28.3K Messages

5 years ago

Which package did you have and which packagee to do downgrade to?


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