Tutor
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5 Messages
Why does ATT take advantage of people
I had been calling for weeks about my promotions falling by off, my bill jumped $140.00 per month for just TV and internet. I called over and over, but was given the run around about my bill being by past due, well it is past due, because you of the extra charges, that you now say you cant adjust because it is past due!!!!! What! Been with them for 10 years. Bye Uverse.
Constructive
Employee
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34K Messages
8 years ago
The key word here is promotion, when you sign up its clealry outlined when the promotion will end and what the monthly fee is. AT&T will not renew your promotion and neither will any other service provider, you may get some small discounts but not at the price of the promotion.A lot of people just bounce around from provider to provider when the promotion runs out
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allnewme67
Tutor
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5 Messages
8 years ago
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allnewme67
Tutor
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5 Messages
8 years ago
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Ryansflyn
Teacher
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6 Messages
8 years ago
Everyone... AT&T has been jacking us around for months now! We have been stuck in a black hole of no support since their merger and attempts to convert customers to Direct TV. We moved and were converted back to U-verse at the new house, Direct TV equipment returned and service canceled March 3rd. They continued to bill us for a service that was canceled! No one can figure out how to fix it, now up to $800! All admit there is something wrong and we have everything documented. We have been very nice and patient as we listen to a sub par customer service reps tell us it's been fixed time and time again... that's if we don't just get hung up on or fake transferred!!!!! We have tried all "customer service" avenues. WE NEED A DIRECTOR LEVEL TO FINALLY RESOLVE THIS! VERY UNHAPPY WITH THE CUSTOMER SERVICE AND LACK OF SUPPORT!
You call customers your "family"... this is how you treat family!? Liars!
#customerdisservice — with Jenna Reid.
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JohninFL
Scholar
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167 Messages
8 years ago
You need to call the executive office in Dallas. You can get the number online. Ask for the office of senior management for U-verse.
I had to call about two years ago for a issue I was having. The person that I spoke to took care of my issue in less than two hours. I was being jerked around by tech support for over two weeks.
Good Luck!
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Ryansflyn
Teacher
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6 Messages
8 years ago
Wife just spent another 2 hours and got hung up on at 4th transfer.
Thank you.
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DIRECTVhelp
Community Support
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255K Messages
8 years ago
Hi there! Please send us a Private Message so we can review your billing concerns, we are happy to help! Thanks! Mike Y, AT&T Social Media Manager Sun-Thursday 9a – 4p CT
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JohninFL
Scholar
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167 Messages
8 years ago
Just got off the phone with retention as my special pricing will be expiring soon. I was told in no uncertain terms that ATT is not giving any special pricing to existing customers. The rep said that he doesn't care that I have been a phone customer since 1974, wireless since 1991 and UV since 2010.
I guess it is time to call and make a appointment with Spectrum.
It's a shame that ATT doesn't give a d--n about existing customers, especially long term customers.
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Ryansflyn
Teacher
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6 Messages
8 years ago
We will only be communicating with senior leadership. Please pass on our number to contact and resolve the issues.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
We have spent hours upon hours with seemly nice people who waste our time with false promises or simply hang up.
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