Contributor
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1 Message
Why is it that I can't make any changes to my account online?
Everytime I try to make changes to my account online it won't let me. I always end up having to deal with a customer service rep who is trying to sell me something I don't want. Why even have the option to make changes if you don't allow your customer to make them? I'm a relatively new customer but I'm about ready to go back to Comcast.
scotslad007
Contributor
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1 Message
10 years ago
I've been dealing with the problem with over a year. Personally I feel its a tactic to make you call them. I have even created a support and still no resolution. I noted now that the have changed the wording when redirecting you to call.
This issue is true regardless if you are upgrading or downgrading service.
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mibrnsurg
Expert
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4.3K Messages
10 years ago
Good question, I never have any problem upgrading/downgrading online.
Chris
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