why is my bill so high?

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@DispleasedCstmr wrote:
If your contract is up, you're better off switching to a different carrier. In response to a message I posted, I received a customer service call from manager Rick in Missouri offering me $20 off of a bill bringing my $165 payment down to $145, which is still higher than what Time Warner is charging for identical services to get me as a new customer. When I asked him why I should stay with ATT, he really had no response other than to say Time Warner would increase my rate after a year. Yeah, so? ATT did the same thing. It shouldn't cast stones. ATT doesn't have the good sense to keep customers. Shame, shame, shame . . . .ATT! If enough people leave after their contract is up in response to ATT's nonsense, they may treat their current customers better.

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Explaining that discounts are temporary no matter the provider is not "casting stones". 

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@Makivili wrote:

Here is the deal att, makes it hard to not want to switch when you see the same plan going for 70 a month and i'm paying 212! thats right over 50% up charge. This is where I ask for what? I should get a rebate check for the stress of having to call and talk to someone underpayed and over worked for a bill  adjustment that managment makes hard for them to do then talk to a super and get the same bill agian but higher then the last this is the 2nd time this has happend. ATT I can't say anything good about the billing and even less for your supervisors.

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Did you get a good deal when you were a 'new' Uverse customer?  Best way to get a new contract/discounts is call CS and say CANCEL, they should send you to retentions that can lower your bill.

Another way to lower the bill is to downgrade to a lower package and save some dollars. 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

MicCheck:

In reply to my post, you state:  "Explaining that discounts are temporary no matter the provider is not 'casting stones'."

Respectfully, you completely miss the point.  The point is that Missouri Manager Rick didn't answer the question I had asked him:  "Why should I remain with AT&T Uverse if it costs less to go to Time Warner?  Instead, he responded as a child would by pointing the finger at someone else.  I would expect any professional customer service representative to know better, especially someone annointed with a supervisory title such as "Manager."

It's not that Time Warner is any better than AT&T.  Obviously, these companies compete for a customer's business by doing and saying just about anything to lure people to their respective companies.  While I appreciate competition as a general principle, it shouldn't come at the cost of honesty or professionalism.  The other major problem is that ill-trained employees make mistakes that don't put them or their company in the best light. 

Take care.

[Please keep it courteous]

From FreeDictionary.com:  "cast the first stone:  to make the first criticism; to be the first to attack"

".....he really had no response other than to say Time Warner would increase my rate after a year."

I don't find the above statement critical or an attack.  I do believe that is it a statement of fact.

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@DispleasedCstmr wrote:

MicCheck:

 

In reply to my post, you state:  "Explaining that discounts are temporary no matter the provider is not 'casting stones'."

 

Respectfully, you completely miss the point.  The point is that Missouri Manager Rick didn't answer the question I had asked him:  "Why should I remain with AT&T Uverse if it costs less to go to Time Warner?  Instead, he responded as a child would by pointing the finger at someone else.  I would expect any professional customer service representative to know better, especially someone annointed with a supervisory title such as "Manager."

 

 

[Please keep it courteous]

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I think you missed the point of what Rick was trying to say. 

Comparing TW's new customer price to Uverse's regular price is comparing apples to oranges. TW doesn't "cost less" than Uverse; it is offering you a discount to make the price less. However, as Rick pointed out, that discount doesn't last forever. 

well i am searching for some answers myself as to my ATT uverse/internet is so high every month.  i call into their CS and i get a foreign talking person and i cant understand them even tho they speak english the accent is to thick.  they always sound like they have an attitude when i ask them to repeat themselves also, but maybe that is just me?  i had TWC before and switched to ATT and i really like ATT and it's a shame they raised the price so high.  i will have to do something because i cannot pay almost $300 a month in these times for tv/internet

My bill just got back up to $305, which I think is the full value of all the services.

I called the Loyalty Department today and they were willing to offer me a $5 rebate on my next bill.  I pointed out that we were not really talking if that is what my loyalty was worth to them.  It is a strange posture because capturing new customers by spending on advertisement and the loss of revenue of that customer leaving has to be worth more than that.

I plan to move over to TWC Spenctrum as a very similar package for the three basic services is about $152 with some degradation in the DVR service.  I really doubt that $89.99, mentioned above, covers the same service levels, but $152 dollars gives me faster Internet and a similar lineup of channels (premium channels included).  The only bad thing is that the DVR can only handle recording 2 programs at a time rather than the Direct TV four.  I'll live.

Competition is so important for the consumer!