Contributor
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2 Messages
Why no ATT availability on my side of the street?
In early 2016 we received a door hanger stating that utility lines in our yards would be marked for Uverse/fiber installation. While most of our neighborhood (several hundred residences) did get Uverse/fiber installed our side of the street did not as did half the houses on the other side of the street. I called the company that installed the cable and they did not realize what had happened, and suggested I contact ATT (which I did). To date no one has an answer or can explain to me if we will ever get Uverse/fiber installed in our tiny part of the world. Hard to get a contact for the management at ATT to do some digging into this. Can anyone help with a name, phone number, email address for someone in ATT that can actually take responsibility and explain how to get fiber installed?
Anonymous
1.9K Messages
8 years ago
I would recommend that you send a Private Message to the ATTU-verseCare Community Specialist team. One of the specialists will respond to your PM shortly. Please look for the envelope at the top right of the page for your response from a team member. In the PM provide your complete address and they can investigate.
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DIRECTVhelp
Community Support
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255K Messages
8 years ago
Hello @h2ohzrd,
This will be a confusing issue in which you received a door hanger advising your location will be eligible for U-verse fiber installation. We can further assist you with this!
Please visit this link to check your area’s eligibility for it and here for available AT&T services. I will need you to please send me a private message to @ATTCares to gather details for your account and situation. Please also provide me with your name, account number, and the type of AT&T services you have (ex. Wireless, U-Verse, DirecTV, etc). If there are any additional details which will be beneficial for further help, I would appreciate it.
In the event I would need to contact you, I will be able to chat. In order to Chat, please provide me a time frame which is best for you. I will then send you a link with a 30 minute window to click on which will bring up our own chat. Prior to clicking the link, you will need to be logged in your MyAT&T account in order for your account to be verified and authenticated.
I appreciate the opportunity to help you!
Adam, AT&T Community Specialist
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h2ohzrd
Contributor
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2 Messages
8 years ago
I did send a PM...twice. Got a reply and they were to send me a link for a chat session but that never happened. Guessing they are dealing with Irma and Harvey issues.
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