Tutor
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5 Messages
Wrong charges on our account - called multiple times and was promised it was to be correct but still not corrected
We changed from uverse tv to direct stream tv on 9/18/22. We text to cancel the uverse tv since we now had direct stream. We sent in all our devices within 2 days. We called in on 9/19 and was told the uverse tv was cancelled. Multiple phone calls now and it is still not cancelled and I have been told on each phone call it was cancelled and we would get a credit for the time from 9/19/2022. Now it is 10/21/2022 and nothing has been done. Each time they say the person did not enter it correctely and it was backed out. If we did not have to change our email addresses we could have left att weeks ago. This is the worst problem I have ever had with a company. They also came out to fix our uverse tv before we changed. The first person came and said they could not find a problem and would have to charge us $99. I told them there was a problem that is why we called. Then a week later another person came and found the problem with the uverse tv
. So guess what they are charging us for the first $99!!
Constructive
Employee
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34K Messages
2 years ago
You can’t text to cancel services you must call to cancel and the final month is not prorated
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tynerrn
Tutor
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5 Messages
2 years ago
If not taken care of today, going to register a complaint with the Better Business Bureau and also find out where else I can call to register a complaint to get this resolved. Maybe small claims court. People need to do a (Edited per community guidelines) suite with this company! j
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Constructive
Employee
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34K Messages
2 years ago
Good luck with that
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We apologize for the inconvience, we can get you the help you need with your U-Verse account, @tynerrn.
We know the challenges you experience when switching products is not the best, please let us step in to change your experience.
In order to continue, we'll need to speak privately. Please meet us in a DM by using the direct message inbox icon in the top right corner of the screen.
We'll be messaging you there shortly.
Olajide, AT&T Community Specialist
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tynerrn
Tutor
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5 Messages
2 years ago
I could not find a dm message box??
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Thank you for letting us know, @tynerrn.
If you are having issues with finding the Direct Message box, we suggest clearing your cache and cookies to clear any old data that may be showing from the website.
Keep an eye out for a notification at the top right-hand corner of the forums, next to the bell icon, for our Direct Message.
Donovan, AT&T Community Specialist
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