New Member
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4 Messages
3 month free premium channels
I signed up in May and am supposed to get Starz free for 3 months. I had it for 1 month but niw when i log in it says I don't have that service.
New Member
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4 Messages
I signed up in May and am supposed to get Starz free for 3 months. I had it for 1 month but niw when i log in it says I don't have that service.
Accepted Solution
bcbsncjlj
Expert
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6.5K Messages
3 years ago
Then you will need to contact support and discuss with a support rep. Unfortunately this is only a user forum and not support. No one here has access to accounts info.
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
The three month offer includes all premiums, not just STARZ. Can you confirm if you get any other premiums? Or are all of them not on the channel package list? As this is a public forum, you have to reach out to DIRECTV (number in my greeting below) and ask for billing so that they can address the issue.
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nstoebig
New Member
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4 Messages
3 years ago
All premiums are included. I had access to Starz and watched Gaslit, now I want to watch another show but when i try to it says I dont have access to Starz.
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DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hello @nstoebig. We get the importance of enjoying your premium programming.
Let's meet in a Direct Message to take a closer look on your account. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
Nicolas, DIRECTV Community Specialist
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nstoebig
New Member
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4 Messages
3 years ago
I should have free premiums for 3 months after signing up for att/direct tv stream end of May. I no longer have access.
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bcbsncjlj
Expert
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6.5K Messages
3 years ago
Have you verified you have subscriptions by logging into your account online.
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nstoebig
New Member
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4 Messages
3 years ago
Yes
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