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New Member

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4 Messages

Tuesday, March 28th, 2023 8:05 PM

Access Denied after re-subbing my account

After re-subbing my account, I'm blocked from all aspects of DirecTV. Every page I try to visit gives me "Access Denied".

New Member

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4 Messages

2 years ago

Feel like I just got scammed out of my money...

New Member

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312 Messages

2 years ago

Try another browser, clean your cookies, or open an incognito window. It seems odd you're hitting https and you're getting an http reference back in error.

New Member

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4 Messages

2 years ago

So far attempting on Google Chrome and Edge with no success. Also tried using incognito mode on both browsers and still running into the same issue. 

It looks like the authenticate page is stuck in a loop and is forcefully refreshing on Chrome. 

Edge just brings up the Access Denied page.

ACE - Expert

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6.3K Messages

2 years ago

Have you verified that your account has been activated by checking your account status?

New Member

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4 Messages

2 years ago

We can mark this issue resolved, seems like it fixed itself.

But I will say this has been extremely frustrating.

Have you verified that your account has been activated by checking your account status?

Prior to resubbing, my account was activated.

After resubbing, it wasn't allowing me to access any part of the DirecTV other than the forums, so I wasn't able to verify this.

ACE - Expert

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1.2K Messages

2 years ago

There is likely a delay after an account change happens on their billing server before it is reflected on their account management server.  It would seem that this delay should normally be short, but perhaps they were doing some maintenance activity that impacted it. 


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