New Member
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2 Messages
Altitude TV channel - blurry quality feed
The live coverage of the Denver Nuggets and the Colorado Avalanche have consistently bad/blurry streams of the cameras showing the full game play. The close up cameras and special angles are fine. Since I only notice this with Altitude live coverage, I'm assuming it may be an issue with the data between Direct TV & Altitude. I have a strong wifi signal, up to date box, and have tried the reset.
DIRECTVhelp
Community Support
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255.7K Messages
3 years ago
Hello @zoetropico! We are absolutely committed to providing you with the best entertainment service. Let's fix the pixilation or bad picture, so you can enjoy your channels with the best quality. I shared these articles with you to do some troubleshooting steps: https://www.directv.com/support/satellite/article/KM1045485/ and https://www.directv.com/support/satellite/article/KM1348053/
We continue improving the quality of our service. Don't hesitate to contact us if you need anything else.
Danae, DIRECTV Community Specialist
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zoetropico
New Member
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2 Messages
3 years ago
Thanks for those links but I'm pretty sure I have all my settings correct. Also, I have Directtv stream not satellite.
And, this issue specifically affects Altitude TV channel and not any of my apps (like ESPN+)
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detuch254
ACE - New Member
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5.2K Messages
3 years ago
Any issues with Altitude TV are up to them to fix. If you see pixelation or poor picture quality that would be Altitude at fault since DIRECTV STREAM sends over whatever altitude gives them. I suggest you contact Altitude TV for starters and let them know that their channel quality is extremely poor over on DIRECTV STREAM.
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