3 Messages
Amazon Fire TV
I have logged into DTV stream app numerous times before from my Fire TV but now can’t get it to launch. The log in comes up it allows me to log in and can see my user ID in the upper left but nothing actually loads. I’ve done the normal restart, uninstall and install nothing works. I can stream fine from my laptop and phone. I have satellite service.
DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
Hi, for streaming app issues via Amazon Fire, you can try the troubleshooting steps on this link: Fix Amazon Fire Streaming Issues | DIRECTV Customer Service & Support Let us know if it works. Darlene, DIRECTV Community Specialist
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JFNTLL2023
3 Messages
11 months ago
My network connection is fine. I have 5G fiber. I already tried the clear the cache and it didn't work. I did plenty of Google dives on this prior to posting. It literally worked 2 days ago now suddenly doesn't. I'm curious if there is an update snafu on either Amazon or DTV.
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
I have another troubleshooting step you can try: Fix Amazon Fire TV upgrade issues | DIRECTV Customer Service & Support. Please update us if this one works. Darlene, DIRECTV Community Specialist
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JFNTLL2023
3 Messages
11 months ago
I did this one too. I kid you not. I wrote this post out of desperation.
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DIRECTVhelp
Community Support
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254.4K Messages
11 months ago
Let's meet in DM and work together to resolve this. Darlene, DIRECTV Community Specialist
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