New Member
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3 Messages
App error
Since I bought a new phone I have not been able to log into the DIRECTV stream app. I get error code 8013 subscription required. Help. Customer service is terrible.
New Member
•
3 Messages
Since I bought a new phone I have not been able to log into the DIRECTV stream app. I get error code 8013 subscription required. Help. Customer service is terrible.
litzdog911
ACE - Sage
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46.7K Messages
4 years ago
Are you still able to log in using other devices?
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Kueper20
New Member
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3 Messages
4 years ago
Yes. I have no problem on my tv’s.
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bcbsncjlj
Expert
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6.5K Messages
4 years ago
Are you using Apples Single Signon Option? Try deleting the provider, restart your phone, and then add the provider back.
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Kueper20
New Member
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3 Messages
4 years ago
I tried deleting the provider and restarting my phone and add provider back but this did not work. Thank you for the info though.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Hi @Kueper20 . We are here to help.
Let's get to the bottom of this together, so we can find the way to get you logged in your new phone. Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums.
Juan, DIRECTV Community Specialist
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