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Z

New Member

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1 Message

Sun, Nov 21, 2021 7:44 PM

App is constantly buffering

The app seems to be constantly buffering during programs.  I'm trying to watch the Dolphins game on CBS, and the app is buffering.  When it returns, the program is in Spanish.  This happened last night while watching the Heat on a different channel.  It buffers during other programs.  It is very annoying.  We are constantly going to the Guide Menu and going back to the channel.  

New Member

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10 Messages

7分前

I tried in chrome same thing

bcbsncjlj

ACE - Expert

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3K Messages

7分前

At this point I have no idea what to say. The service is working fine on both my PC and Chromebook nd streaming decices. Never seen the issue with black screen. Most of all the issues with a PC has been centered around extensions and blockers causing problems. Is this on all channels - live and OnDemand?

Ludwick577

ACE - New Member

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2.1K Messages

7分前

I just tried chrome and edge on Windows 11 and they work fine. Are your browsers up to date? If so, this has to be a computer issue

New Member

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10 Messages

7分前

It dose the same on all of my computers. It dose work good on my tablet though... But that is in the Application version. This is the website version i am using. stream.directv.com

Ludwick577

ACE - New Member

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2.1K Messages

7分前

Is it one particular channel or multiple?

New Member

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10 Messages

7分前

Any

Ludwick577

ACE - New Member

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2.1K Messages

7分前

Odd. I've been watching on chrome all morning with no issues. Have you tried restarting your router and computer?  Plug in an ethernet cable also and see if that resolves it.

(edited)

bcbsncjlj

ACE - Expert

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3K Messages

7分前

No issues here with the website version. WiFi or Ethernet? Tried at another internet connection? Just looking for a culprit.

New Member

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10 Messages

7分前

Understood.  I will also have to try it connected directly to the modem and post back my results. No i have not tried another internet connection yet.

New Member

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2 Messages

7分前

Apparently this has not been fixed yet. I live in Louisville, KY and have a similar issue. The stream buffers multiple times per hour. I do not have the issue where the sound switches to Spanish. Other than that, my problem is much like described by the original poster and the first respondent. Samsung TVs are state of the art technology. My ISP is AT&T (same parent company as DirecTV Stream). Downstream has been clocked at over 700Mb/s and upstream has been clocked at over 600Mb/s. I can stream any other service (HBO, Amazon, Disney etc.) without any issue at all. I even went so far as to connect the TV via ethernet cable to my modem/router with a certified CAT 8 cable. There is nothing wrong with my equipment or bandwidth. I have uninstalled/installed the app several times, each with no improvement. This is obviously a lack of data from the provider. Please rectify this issue.

bcbsncjlj

ACE - Expert

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3K Messages

7分前

The app is crap and there are no fixes. You need an external streaming devices r go with another streaming service.

New Member

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2 Messages

7分前

Thanks ... I should have just read longer instead of posting. There's enough venom on this thread to kill 1000 men.

bcbsncjlj

ACE - Expert

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3K Messages

7分前

You got it!

New Member

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10 Messages

7分前

Yes, same issues here. I'm fed up at this point. I'm switching to Xfinity streaming services and leaving Directv. Spending too much for streaming that doesn't work is not good. I have the fastest internet services and my Samsung tv works perfectly with other streaming services execpt Directv. 

DIRECTVhelp

Community Support

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16.4K Messages

7分前

Hey @tbethea2, we don't want to see you go.

Let's meet in a Direct Message to take a closer look on your streaming issue. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Camila, DIRECTV Community Specialist

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