New Member
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2 Messages
App stops working Daily
At least once a day the app stops working it reads "oops something went wrong, sorry for the inconvenience please try again later" and gives an error code of 50001-001 the only fix I've found is to uninstall and reinstall the app and then log back in. It's going on a week now the app and my Element Roku Tv are fully up to date as well
DIRECTVhelp
Community Support
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255K Messages
2 years ago
We can follow some troubleshooting steps to fix common errors with your DIRECTV STREAM app through a Roku device.
•Make sure your mobile device is fully charged and connected to the internet.
•Check your app store for updates to your DIRECTV STREAM and Roku apps.
•Delete the DIRECTV STREAM app from your mobile device and download it again.
•Check for software updates for your mobile device.
•Restart your mobile device.
Learn more about it here, let us know how it goes.
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bgresen
New Member
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2 Messages
2 years ago
This particular error code has been a problem for several years, at least, when you do a search. Yet Direct TV responds with the same answer which is some variation of reinstalling the app. It seems pretty clear that the company needs to fix this app rather than having its customer go through this very inconvenient process on a regular, often daily basis. I love Direct TV but will not put up with this much longer. I would at least like to see the company acknowledge this is a problem they need to fix at their level.
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DIRECTVhelp
Community Support
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255K Messages
2 years ago
Hi, there. No matter what, here we are always willing to assist in any situation. We want to take a deep look at it, send us a PM to gather more information regarding the case. Adrian, DIRECTV Community Specialist
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bgresen
New Member
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2 Messages
2 years ago
Sorry to be so dense, but what is a PM and where would I send it? Thanks
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DIRECTVhelp
Community Support
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255K Messages
2 years ago
Apologies for the confusion! I just sent you a Private Message to discuss further. Please check your inbox (it's the icon next to the bell in the upper right-hand corner).
Trace, DIRECTV Community Specialist
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