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New Member

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2 Messages

Wed, Sep 22, 2021 11:59 AM

Audio prob with DirecTV Stream app on Roku

The DirecTV Stream app has a serious audio problem on Roku devices. I've experienced it on four different Roku + stream sticks and the Roku forum is full of complaints and questions. The problem is clearly unique to the DirecTV app.  Audio will suddenly drop in volume to nearly inaudible or get a lot of static in the audio stream just at random. Occasionally it will come back on its own after a time, but changing stations appears to fix it. It's terribly annoying to have to switch channels and switch back--often several times within a program hour. 

Fix the app to work properly on RokuOS or folks are going to get fed up and switch to YouTubeTV or HuluLive.

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @skutam, here to help.

We are aware of the importance of getting the best quality for your service.

Try these steps to troubleshoot the most common sound/audio issues.

Let us know how it goes.

Johnatan, Directv Community Specialist

New Member

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2 Messages

2 m ago

I’m not sure you understood the original post. There is no DirecTV Stream device involved, simply the app running on Roku. The problem happens on four different TVs, one Roku tv and three with Roku+ stream sticks. It’s not isolated to one piece of equipment. There are no sounds connections involved. This is a fundamental problem with the app itself not running smoothly on RokuOS.

New Member

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1 Message

2 m ago

I have the same issue and am using a Roku stick

bcbsncjlj

ACE - Expert

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813 Messages

2 m ago

Never had the issue. Have multiple Roku's. 

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @Snowjo2026, thanks for letting us know.

 

If you're using the DIRECTV STREAM app on ROKU, try the following steps to troubleshoot your service and share how it goes.

 

Dani, DIRECTV Community Specialist

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

@sykutam, thank you for replying back.

Let's try these steps to fix the most common roku audio/sound streaming issues.

Let us know how it goes.

Johnatan, Directv Community Specialist

New Member

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5 Messages

2 m ago

I have the exact same issues on 2 different Roku Ultras. It is very frustrating that the sound randomly goes down to almost muted or gets very distorted and staticky. The help on your website does not address or resolve these specific issues with the app. The issues started when it was ATT TV Now and continued with DirecTv Stream. We have changed the HDMI cable and even bought new Roku boxes. The issue persists. Please provide a solution. 
Thank you

Heidi

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hey @hjzeck13, thanks for reaching out

 

Please create a new post in your profile with more information on your case so we can assist you better.

 

We'll be waiting for your post.

 

David, DIRECTV Community Specialist

New Member

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3 Messages

2 m ago

I have this same issue and don’t even use Roku. Just stream through app on smart TV. Sound constantly goes out 

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hello @Fandel1ma, thanks for bringing this to our attention.

Please create your own post with more details about this situation, so we can check options to improve your TV experience.


Hope we can hear from you soon.


Jhon, DIRECTV Community Specialist

New Member

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3 Messages

2 m ago

I’ve reached out through the chat and been waiting for a representative for 2.5 hours now….

think I’m about to cancel. So tired of the awful service and horrible customer care 

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hello @Fandel1ma. Thank you for replying back and sharing your experience.

We understand that you would like to resolve this situation as soon as possible, and we're here to help.

In order to explore options, please create your own post  and share details of your service and the audio issue.

We look forward to hearing from you and work together on this.

Jhon, DIRECTV Community Specialist

New Member

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2 Messages

2 m ago

I am having the EXACT same DirecTV audio problems on ROKU! Driving me nuts. I even bought a soundbar because I thought it was my TV's audio crapping out, but I now realize that it is the Directv App on my Roku that is the problem. No other apps have any issues (Netflix, Hulu, AmazonPrimeVideo, etc). I also tried deleting and reinstalling the DirecTV App, didn't work.... Somebody from DirecTV please help!!

Unfortunately, DirecTV customer support is TERRIBLE!!! So I'm expecting a generic reply to my post telling me to try these "common steps to troubleshoot" or to " "create my own post". They are obviously just computerized responses from DirecTV, not real employees or technicians. I will be canceling DirecTV ASAP and taking my business elsewhere!!!!!!

New Member

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5 Messages

2 m ago

This is my frustration too. 

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hey there @rob795 we're here to help!

We want to make sure your issue is covered, please create your own post to start.

David, DIRECTV Community Specialist

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