New Member
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Automatic Shut off if Idle
Why does my DirecTV streaming shut off after a certain amount of time and how can I stop it from doing that?
New Member
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1 Message
Why does my DirecTV streaming shut off after a certain amount of time and how can I stop it from doing that?
DIRECTVhelp
Community Support
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19.9K Messages
2 years ago
Hello @traceew01, thank you for reaching out.
Power saver feature is on by default, and will turn off the device after 4 hours of inactivity. You will receive a message asking "Are you still watching?", then press OK on the remote control, to dismiss the screen and keep the device ON. In case that the message is not dismiss the device goes into a standby and turns off.
Please, keep in mind that you can toggle off the setting by selecting Power Save, then pressing OK on the remote control. Also, the device remains ON until it is turned off using the remote control.
Let me know if you have any questions about this, we'll be glad to help.
Fernando, DIRECTV Community Specialist
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