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New Member

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1 Message

Sat, Jan 15, 2022 1:48 AM

Billing and location zip codes are different

I live in a small town that only has a post office. That zip code is my billing zip code and the one that I would like to use to get my local channels from. My physical address is listed in a zip that actually runs from the neighboring county. The local channels from there are different and that is how my device is determining what local channels I get. Can I get that changed somehow? Support says "No" at this time.

DIRECTVhelp

Community Support

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13K Messages

3 d ago

Hi @SHerman65, thanks for reaching out to us.

To better assist you and to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).

We will be there waiting for your answer.

Maria, DIRECTV Community Specialist

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