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3 Messages

Wednesday, September 7th, 2022

Black screen no audio

I recently purchased Prime Video. I registered and got it to play, but now I dont have any of my channels and my screen is black and no sound. What do I do?

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ACE - Sage

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46.7K Messages

3 years ago

Prime Video App on what device? 

ACE - New Member

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651 Messages

3 years ago

What device are you using? 

New Member

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3 Messages

3 years ago

On amazon fire stick

ACE - Sage

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46.7K Messages

3 years ago

You'll need to contact Amazon regarding Prime Video streaming issues with their FireStick. That's got nothing to do with DirecTV Stream. 

ACE - New Member

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5.2K Messages

3 years ago

Now that I read it, are you trying to say that installing Prime Video on your Fire Stick messed up DIRECTV STREAM? Is DIRECTV stream having channel issues? Prime Video doesn’t have ‘channels’ so you could be talking about DIRECTV STREAM.


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