18 Messages
Black screen problem on CBS channel..... Direct TV stream
I just signed up for DTV Stream and I am having problems with an intermittent outage on CBS causing a black screen every few seconds. I've seen this same question from 2-3 years ago on the forums here. Is there a solution for this problem or just something you have to live with? Before I cancel my trial I do want to give this a fair chance. I'm using a 2 year old LG TV with a Tivo 4k streaming device. I thought the Tivo might be the problem but as I said....looks like others have had the same exact problem using different devices. And I can pick up CBS perfectly via antenna for what it's worth.
DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
Welcome to the DIRECTV family, @MSDOGS1976 and we apologize if you're experiencing a black screen on CBS. Can you please provide us with your zip code for further investigation? Ritchelle, DIRECTV Community Specialist
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MSDOGS1976
18 Messages
8 months ago
39305
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
Thank you for sharing your zip code with us. We regret to inform you that CBS channel is currently experiencing an outage. Our team is already aware of this and working hard to resolve the issue as soon as possible. We appreciate your patience. 💙 Ritchelle, DIRECTV Community Specialist
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MSDOGS1976
18 Messages
8 months ago
Ok that's fine. It's not a killer as I do have an antenna. I just didn't want to think this is a normal issue.
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DIRECTVhelp
Community Support
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254.4K Messages
8 months ago
No worries, it is not a normal situation. This issue is currently in an investigation status, Broadcast Center is working to resolve it. Thanks for your understanding. Santiago, DIRECTV Community Specialist
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Tiger593
ACE - New Member
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1.5K Messages
8 months ago
For the most part, there are not too many issues with channels being down but it does happen occasionally. One way to make sure that it is not a problem with the device is to check and see using another device such as a phone, or computer. If it is happening on multiple devices then it would be the network. If it is only affecting one device then it is an issue with that device.
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tessylu22
1 Message
8 months ago
Cbs is out for us too and no one from Direct Tv is getting back to us.
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MSDOGS1976
18 Messages
8 months ago
It came back for me the next day.
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rcdiluccio
2 Messages
5 months ago
I am also having this problem tonight, cannot watch the Tony Awards with the stream blacking out continuously every few seconds.
VERY ANNOYING!!
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
What device are you using to stream the service? Do you have the issue using a mobile device like a phone, tablet, or PC?
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rcdiluccio
2 Messages
5 months ago
It happens on my Samsung TV
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bcbsncjlj
ACE - Expert
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6.2K Messages
5 months ago
Are you using the native app for the Smart TV? The Smart TV app for Samsung has always been inferior. There has been limited improvement to the app over the years. Most subscribers have opted to go with external streaming devices. I suggest you consider that option.
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Ludwick577
ACE - New Member
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3.3K Messages
5 months ago
Use a firestick, roku, apple tv, or Dtv Gemini device. If you still see the local channel issue, I'd contact the local station.
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