black screen

Are you having the same experience on any other devices? John, DIRECTV Community Team

Looking into this further we recommend resetting your password and logging in again.  Do you have more than one DIRECTV service? DIRECTV

No, my TV works fine. My iPhone is the only thing I’m having trouble on. I have deleted the app four times and yes, I reset my password and I’m still getting a black screen on my iPhone.

Thanks for sharing this information. What iPhone model do you have and what OS are you on? Charles, DIRECTV Community Team

I have an iPhone 13 and I just discovered that the DIRECTV stream also doesn’t work on my Dell laptop either

What OS version is your phone running on? John, DIRECTV Community Team

The latest 18.3.1

I've been experiencing the same issue on my Ipad Pro, as well for the last couple of months.

Our team is continuing to look into this matter. We'll keep you updated. Rizza, DIRECTV Community Team

We're still working on a fix. We'll be in touch. Kesiah, DIRECTV Community Team

It’s a little aggravating because after I initially called I had to call back a week later about my issue and according to them, it’s an isolated incident so at this time it’s not even a priority.