Broken sound stream on Directv Stream app

I will try changing to Stereo if possible. TV is almost 8 years old. Before 4K but is set to 1080

Hi @xteaguy, thanks for bringing this to our attention.

Let us know if the advice shared above works for you, we're here to help! @bcbsncjlj, thank you for your quick and useful reply.

Dani, DIRECTV Community Specialist

Unfortunately, it did not help

I changed on the TV

It happens on both TVs in my house. I am kind of at a loss. I don't remember exactly when it started, but it seemed to be a a little before it went from ATT to Directv Stream.  I don't want to have to go back to Cox TV, but that is the only other option to get our local Bally Sports Arizona. This situation is driving my wife crazy. She has to tune into programs early so the sound has time to clear up. Another thing, while watching like a basketball game the sound will be ok then when it goes to a commercial the sound breaks up again.

Thanks for the update, @xteaguy.

Does your audio work fine on the mobile app used on your phone? We want to narrow down what could be causing this.

Dani, DIRECTV Community Specialist

I went to the App settings and changed from surround sound to Dolby5.1 and that solved the problem. The TV is about 8 years old. Could that be a problem? I hate to not be able to run the surround sound through our Sonos system.

I changed from surround sound to Dolby and that solved the problem. 

That's perfect, @xteaguy.

Thank you so much for sharing this information with us, we're glad it is now working and you can enjoy your service to the fullest from now on.

Don't hesitate to reach out back if you need anything else.

Dani, DIRECTV Community Specialist

Is this the Samsung tv app or external device?

Sony Bravia TV with Apple 4K TV

Thank you so much for clarifying the information @xteaguy.

We want to take a deeper look on this, please confirm with us if your Sonos system is wireless to explore some troubleshooting.

Camilo, DIRECTV Community Specialist

btw. It was happening on all channels.

Sonos speakers are wireless but the Sonos soundbar is directly wired to the TV and then broadcasts to the other apeakers.

Thanks for confirming it @xteaguy.

Let's try these steps to fix the delay in your Sonos system and let us know if it works. 

1. Open the Sonos app for iOS or Android.
2. From the Settings tab, tap System.
3. Tap the home theater product you want to adjust.
4. Under the Home Theater section, tap TV Dialog Sync.
5. Move the slider to the left of the right to modify the audio until it is in sync with the video.
   
   Camilo, DIRECTV Community specialist