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12 Messages
Broken sound stream on Directv Stream app
I get a broken sound stream, it sounds like just static, when I start my DirecTV stream app. It continues intermittently during broadcasts. It usually last may 15-30 seconds, but sometimes goes on for 1/2 an hour. It happens on both my TVs. I keep the TVs updated, actually have them setup to automatically update. I have tried deleting the App and reinstalling it. I have spent hours chatting with Directv customer service. I have unplugged everything. Reset the TVs etc. Nothing works. I have Cox Gigablast wifi with Neatgear Orbi routers. I keep all of them updated. My download speed is 921.0Mbps, upload is 914.0 and Ping is 0.0. The problem only happens on the Directv app. Discovery +, Hulu, Amazon, Britbox etc work fine. It happens whether I use the DirecTV Stream box or use Apple TV. I am at a loss. Does anyone have any ideas? It started doing this late summer, around July I think. My main TV is a Sony Bravia.
DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Thank you so much for clarifying the information @xteaguy.
We want to take a deeper look on this, please confirm with us if your Sonos system is wireless to explore some troubleshooting.
Camilo, DIRECTV Community Specialist
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xteaguy
New Member
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12 Messages
4 years ago
btw. It was happening on all channels.
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xteaguy
New Member
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12 Messages
4 years ago
Sonos speakers are wireless but the Sonos soundbar is directly wired to the TV and then broadcasts to the other apeakers.
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
Thanks for confirming it @xteaguy.
Let's try these steps to fix the delay in your Sonos system and let us know if it works.
Camilo, DIRECTV Community specialist
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xteaguy
New Member
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12 Messages
4 years ago
ok. will try it tomorrow
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xteaguy
New Member
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12 Messages
4 years ago
one question. since it is only an issue with the Directv stream app and not with my other tv apps will this cause problems with them?
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DIRECTVhelp
Community Support
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255.6K Messages
4 years ago
@xteaguy Great, please let us know how it goes. Regarding the apps question, this will not cause any issue with the other TV apps.
Catalina, DIRECTV Community Specialist
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