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J

New Member

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5 Messages

Thursday, May 11th, 2023 2:43 AM

Cannot login despite correct credentials

I keep getting a 0017 code saying that my username or password are incorrect. I have changed my password in case that was the problem, but it’s still not working. Works fine on my TV, but cannot login to the app. Please help!!

Community Support

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21.2K Messages

1 year ago

Hello. We apologize for the trouble you're having when trying to log in to the app. Let's turn this experience around. We will send you a private message so you can take a closer look into this matter. Miguel, DIRECTV Community Specialist

New Member

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2 Messages

1 year ago

I am having the same problem too. It giving me that error message too. I can sign in on my desktop but not my laptop. Having problems with all my boxes to my TV. Can't watch TV now.

ACE - Expert

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6K Messages

1 year ago

Any extensions or blockers installed? Have you attempted using incognito mode?

New Member

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5 Messages

1 year ago

I have had the app for about a year and it has automatically opened and I’ve been able to use it since I initially installed it. All of a sudden the other day it asked me to login and then won’t accept my login. That’s why I had changed my password, thinking I had maybe forgotten it, but it won’t allow me to login still. No blockers on. 

ACE - Expert

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6K Messages

1 year ago

Did you try incognito (private) mode?

ACE - Expert

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6K Messages

1 year ago

What device are you trying to log in on?

New Member

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5 Messages

1 year ago

Trying to login on my smartphone 

ACE - Expert

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6K Messages

1 year ago

Apple or Android?

New Member

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5 Messages

1 year ago

Apple

ACE - Expert

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6K Messages

1 year ago

Thanks. Have you deleted the stored provider, rebooted, then tried again? Many have experienced issues with the apple Single Sign-On being different.

New Member

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5 Messages

1 year ago

Yes, tried that. It’s the same 

ACE - Expert

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6K Messages

1 year ago

Has anything changed on your iPad, like a software update?


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