New Member
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5 Messages
Cannot login despite correct credentials
I keep getting a 0017 code saying that my username or password are incorrect. I have changed my password in case that was the problem, but it’s still not working. Works fine on my TV, but cannot login to the app. Please help!!
DIRECTVhelp
Community Support
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21.2K Messages
1 year ago
Hello. We apologize for the trouble you're having when trying to log in to the app. Let's turn this experience around. We will send you a private message so you can take a closer look into this matter. Miguel, DIRECTV Community Specialist
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Buck2
New Member
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2 Messages
1 year ago
I am having the same problem too. It giving me that error message too. I can sign in on my desktop but not my laptop. Having problems with all my boxes to my TV. Can't watch TV now.
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bcbsncjlj
ACE - Expert
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6K Messages
1 year ago
Any extensions or blockers installed? Have you attempted using incognito mode?
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jenbrady79
New Member
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5 Messages
1 year ago
I have had the app for about a year and it has automatically opened and I’ve been able to use it since I initially installed it. All of a sudden the other day it asked me to login and then won’t accept my login. That’s why I had changed my password, thinking I had maybe forgotten it, but it won’t allow me to login still. No blockers on.
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bcbsncjlj
ACE - Expert
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6K Messages
1 year ago
Did you try incognito (private) mode?
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bcbsncjlj
ACE - Expert
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6K Messages
1 year ago
What device are you trying to log in on?
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jenbrady79
New Member
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5 Messages
1 year ago
Trying to login on my smartphone
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bcbsncjlj
ACE - Expert
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6K Messages
1 year ago
Apple or Android?
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jenbrady79
New Member
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5 Messages
1 year ago
Apple
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bcbsncjlj
ACE - Expert
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6K Messages
1 year ago
Thanks. Have you deleted the stored provider, rebooted, then tried again? Many have experienced issues with the apple Single Sign-On being different.
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jenbrady79
New Member
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5 Messages
1 year ago
Yes, tried that. It’s the same
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bcbsncjlj
ACE - Expert
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6K Messages
1 year ago
Has anything changed on your iPad, like a software update?
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