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New Member

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7 Messages

Saturday, July 30th, 2022

Can't Fast Forward at times

Lately,  the ability to fast forward (and reverse) seems to come and go on one of our Apple TV 4k boxes.  Anyone else seeing this?

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ACE - New Member

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5.2K Messages

3 years ago

Does this occur on specific channels or all? It could be due to a poor internet connection or slow Apple TV device. I’m pretty sure it’s equipment specific so none of us would be able to see it. 

New Member

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7 Messages

3 years ago

Seems to happen on live MSNBC now on then.   And we saw it happen on a recorded episode of Frasier last night (got a message that FF was not available).   Internet is rock solid (1 Gbit). And the box is the latest and greatest Apple TV.  

(edited)

Community Support

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255.6K Messages

3 years ago

Hello, @duanejoh  We want you make the most out of our DIRECTV STREAM services and all its features.

 

Let's meet in a Direct Message to take a closer look at this fast forwarding issue. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

 

Nicolas, DIRECTV Community Specialist

 

New Member

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7 Messages

3 years ago

Humm...   I'm not seeing a chat icon or a DIRECTV Message Inbox.   Might it be somewhere else?

ACE - Sage

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46.7K Messages

3 years ago

Have you tried deleting and reinstalling the DirecTV Stream App?

New Member

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7 Messages

3 years ago

I just did that.   I hope it helps.

ACE - New Member

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3.6K Messages

3 years ago

How much space u have left on your apple tv? Do u have the ability to clear cache etc on your apple tv? Might be an issue with lack of resources. Maybe try deleting an app or 2 just to see if the issue persists. Just to see if that is the problem

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New Member

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1 Message

3 years ago

I’m having this FF problem specifically when live TV is recorded in the “auto extend” portion of the recording. You can’t fast forward into the “extended” recording and once you just watch the extended section for a while, and then FF, it jumps back to like 10 minutes before the auto extension started! Really annoying for sports. 


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